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February 2024 by Uditha Sendapperuma
Brought my vehicle for brake service. And completed the job and done the service properly as well.
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January 2024 by Mary Leroux
Thank you for a job well done. I was very pleased with the performance of my car after the problem was fixed and thank you for the discount it was greatly appreciated.You guys were awesome ?
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January 2024 by Jean-Guy Menard
Extremely fast and very friendly. Will be using them from now on!
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January 2024 by Chuck W1954
Excellent customer service Plus mechanics we're great always take my car to McPherson's when I can.
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January 2024 by Lizadoo Lit
Replaced oil pressure gauge
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January 2024 by Fasih Khan
Absolutely incredible service! These guys are the most professional and caring. I requested and I received exactly what I wanted with my car upgrades and Maintenance.Id also extend my special shoutout and thanks to Spencer. He was absolutely patient and professional with all my requests and he delivered within timely manner.Thank you to All MacPherson Team. You guys are the Best!
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January 2024 by andre labatte
Nice people, job done efficiently and effectively! Waiting room is above and beyond expectations of an auto shop! See you soon!
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December 2023 by Norm Swaebe (SharkyCA)
Clean professional shop, ethical service and friendly staff!
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December 2023 by Jason Mueller-Neuhaus
I’ve come to expect honest, high quality service at MacPherson’s, at a reasonable price.
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December 2023 by Kelly Kilrea
As always, McPherson’s did a great job on my vehicle. Fixed all the issues for a very reasonable price and the service was quick. Highly recommend!
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November 2023 by Mike Jeays
I have always been pleased with the service from McPhersons. The availability of a loaner is important for me.Services: Air & cabin filter replacement
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October 2023 by Tyler Cole
Performed a transmission inspection, kept me up to date with what was happening, got me in a day ahead of appointment and were very kind and friendly when I went in to pay the bill. They even had my vehicle towed there and covered the bill and added it to my bill. I’d recommend their services.Service: Transmission
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October 2023 by Jennyne Kennedy
Friendly and fast I was able to book a last minute appointment due to another shop having to reschedule my appointment I will definitely be a returning clientService: Oil change
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September 2023 by Janice Gartner
I appreciated the communication I received as it was detailed and regular. (Texts and paper) . Spencer at the front desk was courteous and respectful. It took 4 days to get a loaner( car was in shop total 7-8 days) but I was thankful to have it after no vehicle for 4 days.I mentioned to a couple people and they thought the price for used starter and installation was expensive…I’m just trusting McPhersons gave me a honest price as I’m not into cars and mechanical things. Overall my experience was very good.Services: Auto engine diagnostic
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September 2023 by Kristen Lonergan
The quality of service and communication was great until I asked for a breakdown on the quote I received to replace a window motor.Mechanic diagnosed that the front passenger window of my Hyundai Tuscon was not rolling up because the motor was seizing and stated the regulator is fine. I was quoted just over $1000 HST incl to fix it.A window motor for my make and model runs around $85-$200. The technician noted that their supplier, NAPA, did not have the part, so they were quoting me on the price from the dealership (I specifically went to a local, independent shop as dealerships are notorious for overcharging). I asked the technician on the phone how much time they had quoted me for to do the repair, and he said 2 hours, which would come to $272 + HST. Even with the dealership part, $300 for the part plus $300 for the labour (tax included) does not amount to the $1000 I was quoted. I was also told via email from Spencer that the cost is $90 to diagnose the issue (understandable since the technician would need to take the door apart to diagnose the issue), but that that cost would be reimbursed if I went ahead and had the repair done while the door was still off. When I pointed out how the total amount I was quoted vs the breakdown the technician gave me wasn’t adding up to the same amount, the technician I spoke to said he’s not familiar with what I spoke to the service manager about, and that no service manager would be available to speak to until next Tuesday.If I wanted to pay above market prices, I would have gone to a dealership. Macpherson’s seemed like an honest, transparent shop, but now I don’t believe that. I’ll have to replace the window motor myself, as I won’t be going back to this mechanic due to the lack of transparency.
