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October 2024 by Kira Chap
They don't honor thier policies. I went in to buy some hot soup but they had ran out so I I looked around and they had the jarred version for either $8.99 each or 2 for $16. After I had checked out I noticed the multi discount did not apply. I was charged $8.99 for both. I waited in line at customer service to get it fixed. There was someone in front of me so I had to wait 15 mins or so which isn't thier fault. At the customer service there is a policy posted stating that if an item under $10 is misscanned you get the item for free. When it was my turn, I asked the customer service rep if I could get the first soup free. She contacted her manager , who said that technically it's not a price scanning error because it's a multi discount issue. The manager would not honor the policy. I didnt agree with this and just returned all my purchases. They should atleast follow thier own policies.
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October 2024 by Marylou Upton
I am not a regular shopper at Independent,I find them quite expensive but when I do go I am so impressed by how clean and organized the store is, the staff are friendly and helpful.when you go in and the shelves are stocked and you don't feel that your in staffs way while they stock or inconveniencing them by asking for help because they are busy stocking.Everything looks fresh and well displayed.I went in to buy 1 item for $2.49 ended up coming home with $70.00 worth of groceries.I feel this maybe my go to store I felt very comfortable there.
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October 2024 by Taylor
Debbie at self-checkout on October 10, 2024 at 5:34pm. Carleton Place
I said the 50 percent sticker didn't come off... can you please help me and she said the computer doesn't know, you have to do it yourself... well, I didn't know how (I've had it not come off through not self-checkout as well) which is why I asked. I apologize for my rude tone in response to your rudeness but I wouldn't have asked if I knew, sorry for the inconvenience of your job.
Also for the meals to go you used to be able to walk in the store to get your meal, pay there and then leave... then they put up a little bit of fencing still with an exit (you could still go get your meal, pay and leave easily) now you have to walk through the whole store to leave, so I'll be going to Walmart for now on.
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October 2024 by Nicholas Robertson
If you need to use the bathroom when you arrive it's a nightmare to get to it if you go in the "entrance" doors. The place has so many security gates and fences you then have to walk to the other side of the store to get through one of the not blocked checkout lanes, run over whoever might be using said check-out lane, then backtrack to the stairs that you could see when you walked in, go up the stairs, and if you're lucky and haven't messed yourself by this point you get to walk down yet another long walkway to get the facilities. There's more fencing in this store than the US/Mexico border.
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September 2024 by Kristy Sample
It would be nice to be able to see your weekly grocery flyer
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August 2024 by Gabriel
This store now looks like a dystopian ghetto with the new plexiglass fences. Prices are relatively high given the mediocre products. I'd rather not go shopping at what is starting to look like a prison.
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August 2024 by Chad
Great place to grocery shop. Staff are friendly and lots of selection
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July 2024 by Miss Lush
Very very expensive, some good sales.
Very misleading packages!!!
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July 2024 by Phil Houle
This post is to draw attention to the stores managing of expired products on shelves. I’ve had multiple instances of encountering expired products. Always check the date before you buy and keep your receipt. The store isn’t doing a good job staying on top of the date of items on the shelves.
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April 2024 by Wendy Greene
Shop there most of the time. Especially no name brands and PC brands
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April 2024 by Father Stéphane Pouliot
My favourite place for groceries. Super helpful staff, fresh produce, and super easy to locate what I need.
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April 2024 by Amanda C
Best selection of items in town but by far the most expensive.
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April 2024 by Fiona Flynn-Devlin
The store looks great. Clean stocked and great service.
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April 2024 by Breffni
A visit to the Pharmacy. Staff was friendly and helpful, everything addressed in a timely manner.
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February 2024 by Sharon Gormley
Love the little trinkets they have in there
