Hudson's Bay offers a typical shopping experience with a variety of brands and Bay-branded products. The second floor features a selection of Zellers items, including toys and shirts, though there is no food court available. Customers find the store very clean, and the staff is generally friendly and helpful. Some reviews mention convenience issues, particularly with closed escalators requiring elevator use. While many shoppers appreciate the good pricing and knowledgeable employees, others have reported mixed experiences, especially regarding customer service in the Zellers section. Overall, Hudson's Bay remains a popular shopping destination with a dedicated staff ready to assist customers.