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October 2024 by Melvin Johney
Worst customer experience ever had in a store!
I don't know why the stores like you hire staffs some one who don't even have basic manner to the customer. Instead of being helpful, they were dismissive and unfriendly, which made shopping uncomfortable. I can see numerous people having same worst experience here and the management don't even took any follow ups.
Please give them a training or something to behave atleast.
Never back again?
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October 2024 by Akhil Sasikumar
I will never ever purchase again from this store. Worst customer service i had ever faced.
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October 2024 by Mehdi Aman
Kudos to Rachel. She was great. Helped me out finding the right product.
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October 2024 by Ramya Kanthi
Worst customer service ever seen! They seem so frustrated even to open fitting rooms..trying to bill original price on discounted clothing unless we remind them that the items are on sale! Else we are cheated. I even felt those customer representatives are racist.
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September 2024 by Melissa porter
I took my son out for some back-to-school shopping and decided to stop here. The absolute worst mistake. There was a young blonde woman working didn’t acknowledge us when we walk into the store. She was on her phone. The entire time didn’t offer to help as I’m looking for some pants for my son With that being said we went in around 11:30 on Saturday, August 17 as the mall opened at 10 the store was a mess. Everything was pretty much turned upside down. Nothing was tidied away nicely. I asked my son to go over and ask for help to try to find the specific pants that he was looking for and it was like we disrupted her texting back-and-forth. After reading some of these reviews, it seems like it’s the same employee absolutely no customer service not willing to help and the store was a mess. I will never go back to the store. Clearly, there’s an ongoing issue here that’s not being resolved. Good luck with business.
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June 2024 by Jonah Lunn
Decided to do a little summer clothes shopping today, every other store I went in was pleasant at the Cambridge centre, great customer service, and everything. And then I went into Bluenotes, I was looking around for shorts for a few minutes, not one of your employees came to greet or help, or even said a hello, or even a single word until I approached them to ask for a certain style of shorts.
Whoever the young blonde you have working there, is rethink. I don’t understand how some people just don’t smile, or even seem like they want to help their customer. She gave me attitude, and like I ruined her and the other employees conversation. Your store doesn’t seem to hire professional people, seems like you guys hire just anyone. It’s CUSTOMER service, and if you can’t even do that at a customer orientated store, I’d rethink your hiring process. I don’t know what it is with these young high school looking girls, but they speak like they’re entitled, even to their customers.
I’d rethink your hiring process, or have a group meeting because obviously your team looks at your store like a hangout. Cheers
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May 2024 by jaimin modi
I bought some clothes from this shop station. I got introduced to one of their employees named Zachary B. He was so nice, sweet and provided an excellent service. Thank him. However, there were also two girls and they were so rude. Please teach them how to communicate with customers. We felt they were discriminating against us.
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March 2024 by CHIRAG
I went for shopping with my friend, we were only two and None of one staff member even tried to assist us or even noticed. They were busy with their own chatting. Teach your staff how to behave and smile. We did 300$ shopping from urban behavior that day.
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December 2023 by Sandy Flores
There's a mature manager today that was very rude. I didnt think her heart was in the right place. I was helping my son in the fitting room and immediately opened the door and rudely told us we had to get a number. Lady, if you were there then you could have assisted us properly. Lighten up, it is the holiday season.
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August 2023 by C R
July 25th 2023 at 550pm, entered the store with two employees working behind the cash register. I was the only customer in the store. Nobody acknowledged me entering and nobody offered to assist. One employee almost walked right into me while going into the "back room"... I looked at the other employee and he didn't even acknowledge my existence. I stayed for another minute and left disappointed.Hire some employees that care about servicing their customers and you won't end up with bad reviews. Won't be returning again!
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January 2023 by Siddhartha Bhati
Everything was well organised.
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December 2022 by Max Gaming
Please teach your staffs to show some respect towards the customers.
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August 2022 by Rachel Misener
Went in a couple weeks ago and Grace was very helpful and super nice! Great customer service experience.
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July 2022 by Jason Matharu
Grace is the sales rep that helped me today in the store, great personality and went above and beyond. Great customer service!
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November 2021 by chelsea spence
Went today there were 3 workers in the store and it was dead didnt even acknowledge inwas there no hello nothing this is the second time iv gone and they dont care about customers very bad customer service !!!
