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September 2025 by Yaksh Desai
Poor service..we went to get a fold 7.. however we had a credit but they just denied saying that we wo
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August 2025 by VML Lyjak
The staff at Telus at Mapleview are incredibly helpful and truly go above and beyond. They took the time to understand my needs, explained everything clearly, and made the whole process easy and stress free. Great experience & service
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August 2025 by Tauseef Khan
I went in to activate a line at the start of January - the rep working with me named Jewel applied a Device Care Plan at $15/mo on my account without once consulting me. I never get device care. I tried to remove it via app and calling the help line; but because Jewel did this at a store, I was told I have to go back in. So I braved a snow storm in order to avoid hitting another billing cycle - and went and saw Jewel. While feigning ignorance about the whole debacle, she claimed the add on was now removed. But then my new bill comes in - and low and behold the add-on is still applied…despite Jewel rushigly assuring me it has been removed. I was going to go back in today to see her and have this resolved, but she’s called in sick. I am now waiting a few days to hear back from the store manager. I need this add on removed and to be credited for 2 months I should have never paid.
Update to owner: though the matter caused a lot of inconvenience , the team at the store (including Jewel) were eventually able to take care of it all for me.
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August 2025 by Chrissie Fernandez
Thanks so much to Hammad and Michael who helped me sort out quite a few issues with my account and also to Enzo (phone support) who couldn’t have been more patient.
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August 2025 by Emily Rickwood
Super quick service. Hammad was excellent to work with and helped me save a ton of money with an international plan!!!!!
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March 2025 by Margaret Thurston
Samantha provided significant advice and assistance on two occasions at your store. She has exceptional communication skills in person and on the telephone. She facilitated my new plan efficiently and, painlessly from my perspective. Way to go Samantha!!!
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March 2025 by Brad Simpson
I just had the most wonderful experience at the Telus store in Mapleview Mall. I was having a frustrating issue with my account and dreaded having to go in, but the staff completely turned my day around. From the moment I walked in, I was greeted with a friendly smile and genuine eagerness to help. The representative (I wish I'd caught their name!) listened patiently to my complicated problem, and instead of rushing me, took the time to thoroughly investigate and explain everything to me in a way I could understand. They were incredibly knowledgeable and went above and beyond to find a solution that worked perfectly for me. I was so impressed with their professionalism, patience, and positive attitude. Honestly, the customer service was truly exceptional – the best I've experienced in a long time! I left the store feeling relieved and valued as a customer. If you need any Telus services, I highly recommend visiting this location. You won't be disappointed!
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February 2025 by Waikato Independent
I had an incredibly upsetting experience at the Telus store in Mapleview Mall, Burlington with a sales representative named Samantha D. I went in to purchase a screen protector for my iPhone, and while browsing, I noticed an item about to fall off the shelf. I simply placed it back, yet as I was exiting the store, Samantha D suddenly stopped me from behind and falsely accused me of shoplifting.
Not only was this accusation completely baseless, but it was also handled in an unprofessional and non-compliant manner. Instead of addressing any concerns appropriately, she chose to humiliate me in front of another customer, causing me unnecessary distress and anxiety. Making her job easier does not justify falsely accusing and publicly embarrassing a customer.
I wouldn’t even give this store one star if I had the option. Telus needs to take immediate action. I urge management to investigate this incident, hold their employees accountable, and ensure staff are properly trained to treat customers with professionalism and respect. No customer should have to go through such an experience.
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December 2024 by Danijela Samac
Micehael R and Sam - we need more of them in the world!! They were extremely helpful with setting up my fiancé’s sim card and iPhone. We were having so many issues and they spent an hour trying to help us set up things. We are so grateful for them and appreciative. They deserve a bonus!!
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December 2024 by Damjan samac (redbluewhite7)
We need more Michael’s and Sam's in the world. Best customer service in my life!
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November 2024 by Arjun Thomas
This Telus store is truly outstanding! Over the years, I've brought numerous friends and family members to this location, all because of one exceptional person: Michael Robak. Michael is, hands down, the best sales representative I’ve ever had the pleasure of dealing with. His knowledge, patience, and dedication to customer satisfaction make every interaction a positive experience, and he genuinely goes above and beyond to ensure we leave feeling valued and well-supported.
Michael’s dedication is the primary reason we all continue to stay with Telus. His commitment to delivering top-notch service sets him apart and keeps us coming back time and time again. I can say, wholeheartedly, that Telus is incredibly fortunate to have Michael on their team. People like him are rare, and it’s professionals like Michael who truly make a difference. The world needs more individuals like Michael Robak!
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October 2024 by Steve Pugsley
Upgraded today with Samantha. She made the process painless and actually enjoyable.
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October 2024 by Caleb Vandervelde
Came in a few weeks ago to bring back my phone for a new one and the ladies working were very friendly
Top notch service
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October 2024 by Gaurav Vij
Excellent service by Hamad, there was some confusion with the deal but he was patient and sorted all out with help of there sales and retention team. Job well done, thanks
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September 2024 by Zac Spicer
In store associate submitted the wrong contract to their central office, resulting in months of battles with Telus customer service. Avoid this location.
