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November 2025 by Allan Carr
Perfect time to do Xmas shopping for our furry friends, was able to get the toys and cookies and on sale, bonus.
The staff was very helpful and steered us to a successful completion..
Love it when a plan comes together.
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November 2025 by Kevin B
Huge selection of everything pets!
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November 2025 by Nikita A
Been calling for 2 days, no one answers. No voicemail.
Randomly cancelled my pickup order stating no stock left, yet I see plenty of stock online.
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November 2025 by Charlotte Lake
Was at the store this morning for over an hour trying to find a harness for my poodle. Had the most amazing service from Mary. She was so accommodating.
Unfortunately could not find one to fit my dog. Thanks Mary 😊
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November 2025 by Francesco Rao
Very friendly staff, they really know their stuff!
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October 2025 by Ian Lintott
Friendly, helpful staff.
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October 2025 by Logan Perry
Terrible customer service. Used to come here constantly while Samantha worked here as she was ALWAYS pleasant and extremely knowledgeable of most products sold. Since Samantha was let go for completely unacceptable reasons, the atmosphere in Rens is extremely poor. Most employees there now have no knowledge of product information and are high school students. Several times the store manager has had terrible attitude and is extremely rude. Will no longer shop at this location. Very unfortunate.
Update: October.20.2025 - Mostly all new staff which still has little to no knowledge of store products. Multiple times they have asked customers to leave a positive review so the store rating can be improved. No real improvement since last review. Manager still has a terrible attitude unfortunately.
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October 2025 by Greg Wilson
Great store, very friendly and helpful staff
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September 2025 by Eddie R.
🌟🌟🌟🌟🌟
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August 2025 by Call me Devon
I loved the service here, I brought my cat in, they gave me a little blanket for him to put in the cart, they let me open the harness I was planning on buying and let my cat walk around the store. Super friendly, super amazing staff. 10/10 would go back.
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August 2025 by henry kwasniak
Nice selection, but their prices are too high. PetSmart is a better deal.
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August 2025 by Jason Marciniak
They don't let you return bad product
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August 2025 by Dave Bell
Made a purchase and was charged twice. Cashier said to look later and see if we got charged twice. We were. Tried calling the store, no one answered. Holiday Monday, so I called numerous times on Tuesday no one answered. Sent a message to head office. Still have not heard from them(Friday afternoon). Stopped into the store on Wednesday, I was told I had to contact the bank for their mistake. I tried calling head office, left a message, still no response. Sent another message, no response. Called the store again (Friday) same answer I have to contact my credit card to dispute a charge that was due to the store's incompetence.
I started shopping at Ren's because I wanted to buy from and support a Canadian company and purchase Canadian products. After this experience i will be looking for another store.
Sad to see that in times where we are trying to help and support Canada, that customers can not get any response from head office or the store cannot process an overcharge which another retailer can do.
Shameful
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July 2025 by Jorge Favas
Great welcoming staff
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July 2025 by Tyler
This store especially this location is a step above the rest. Great products and knowledgeable staff is what keep me coming back.
