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December 2023 by Samya Adda
My siblings and I decided to treat my mom to a birthday massage and facial here because she had such a wonderful experience her first time here. This time around was a completely different experience to say the least. We booked her in for a Saturday at 3:30 and I specifically asked that her massage be right after to ensure she’s not waiting between appointments. Two days befor the appointment they call and ask to change the appointment to 3 and I agree on the premise that her appointments be back to back. My mom shows up slightly before 3 on the day of the appointment to ensure she fills out her paperwork early so she can get the most out of the experience. They tell her that her appointment is at 3:30 and they’re not sure why the weekday staff told her otherwise. Mind you I have the entire text thread of them telling me they need to change the appointment time. So she ends up going in for her facial which she said was awful and then she’s told she has to wait in the front reception for an hour before her massage. When my mom told me about her experience I was fuming nothing about this day out sounded relaxing and the money spent was not worth it.I really have nothing nice to say about this place except save your time and money and don’t come here and I genuinely mean that.
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November 2023 by Wayne Billington
From the moment I walked into Hand and Stone spa in Burlington I felt relaxed. Everyone is so nice and friendly. I had a 50min massage with Dawn and she was amazing. I left feeling relaxed and happy. Thank you
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October 2023 by rajni jindal
Today I had their Pumpkin facial , and wow it was amazing!! It’s a good place to relaxation. coleen is so good ? if I get to more facial I want to book my best server coleen Hand & Stone the service has always been incredible from the moment you enter the spa .
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September 2023 by Sarah Churchill
I’ve been going to Hand and Stone Burlington for the past couple of years and I have nothing but great things to say! Front desk staff are always friendly and welcoming. Jack has been my RMT for about a year now and he’s the best I’ve ever had. He’s professional, knowledgeable, and takes the time to listen to my concerns. I always leave feeling super relaxed. Would definitely recommend him to anyone!
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September 2023 by Kaitlyn Stevens [Staff]
Hand and Stone Burlington offers an exceptional facial experience. From the moment I walked in, the staff made me feel welcome and relaxed. The atmosphere was serene and calming, perfect for unwinding. The esthetician was highly skilled and knowledgeable, customizing the facial to address my specific concerns. The products used were top-notch, leaving my skin feeling refreshed and rejuvenated. The massage during the facial was an added bonus, melting away all my stress. Overall, Hand and Stone Burlington provided an outstanding facial that exceeded my expectations. I highly recommend them for a pampering and effective skincare experience.
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August 2023 by Sakshi Sood
My massage therapist was Jack. It was a total waste of money. I didn’t feel relaxed after the session.I had to tell him to increase the pressure multiple times during the session.He seemed disinterested in the massage therapy. I am very disappointed after my first visit. Definitely not going to return.
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July 2023 by Veronica C
I recently went for a couples massage. Niki was my RMT and she was fantastic! My BF had Cheryl and also had a positive experience. We will definitely be back for future services.
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June 2023 by Claudia Dorasamy
I had a back facial provided by Aesthetician Colleen, at Hand and Stone, Appleby Line Burlington. She showed real good care in the service she provided. Was knowledgeable about the process, checked my back for any possible issues. Provided great feedback and suggestions. She Constantly checked on my comfort and well-being.I felt like I was at a spa on holiday when I was done. It was an amazing experience and I highly recommend her.
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June 2023 by Kirsten Blacker
I saw Priscilla for the first time today and she was more thorough assessing my chronic back pain than anybody I have ever seen before. I feel like we discovered the underlying cause of my back pain. Priscilla was very knowledgeable, friendly and professional. I will definitely be seeing her again. I can't say enough about how impressed I am with her.
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June 2023 by Julie Crawford
My 85 year old mother and I went for a hot stone massage and facials. Both were excellent...and we have done our fair share of spa's! My mother said Mary was the best therapist she has ever had.
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June 2023 by Emily Dyson
I have been going here for many years and have seen many different massage therapists and have never had a negative experience! Staff at reception have always been very friendly and helpful!Would recommend this location to anyone looking for a great massage!
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June 2023 by Dean Reynolds
I felt sore the next day. Maybe the RMT used too much pressure and I thought this was a good thing.But, rates are high. More than the "Reasonable and Customary" rate for this service. Insurance cut the charge back by $30.
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May 2023 by Atefeh b
Ask for Shirin for facials! I had the best experience with her. She definitely knows what she's doing, the whole experience was relaxing and enjoyable from start to finish. I would definitely be going back to see Shirin again!
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April 2023 by Katerina Polymeros
Shirin was amazing! She did a great job on my facial. Very relaxing and informative! Will definitely return soon!Management as well was super accommodating and I am so appreciative for what they did for me due to my husband's error in purchasing the wrong gift card!
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April 2023 by Patti Kurgan
Had a great massage from Jack today. My lower back had been bothering me for several weeks - very stiff. After the treatment, my back muscles were much looser, and no pain when I moved. What a relief! Stephanie the receptionist was friendly and organized!
