Fortinos Burlington Guelph Line offers a mixed shopping experience, with both positives and areas for improvement noted by customers. The store is praised for its cleanliness and well-stocked shelves, making it easy for shoppers to navigate. Many have found the cashiers to be friendly, although some report that interactions can feel forced and lacking genuine interest. The store features a variety of mini stores, including a bright and inviting Joe Fresh, where the staff are particularly friendly. The selection at Fortinos is extensive, with an appealing health food section and artisanal offerings like a noodle bar and café, providing a nice seating area for customers to enjoy meals on-site. However, some customers have experienced issues with product quality, such as receiving overly spicy pre-made wings instead of the mild option they expected. Despite these challenges, many appreciate the efforts of certain staff members who go above and beyond for customer service. Overall, Fortinos Burlington Guelph Line is recognized for its wide selection and cleanliness, with a recommendation to visit for the unique food offerings, while also reminding management to enhance the customer service experience further.
The pizza is usually tasty but for some reason it’s more often than not that the toppings are not spread very well, this end piece has literally nothing on it! 😡
September 2025
I went to fortinos looking for something specific and someone named Leah was very helpful and she directed me to where I could find it.
August 2025
As always great customer service. But today special shout out to Lucy as she demonstrated outstanding customer service! Never stop showing your kind and engaging personality Lucy. Thank you!
