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October 2023 by CR B
The quality of the service has degraded over the years. I have been buying blinds at Covers for 20 years. They reduced their hours to 10 to 5 or so, five days a week and sometimes, they just close early on a Friday without notice (not on the website, no message on the answering machine, etc); I know because I banged my head on the door at 2pm on a Friday when i took off from work early to go to the store. Not good… They are closed nights and weekends as well so getting there is a bit of an ordeal for regular working people. The staff was not super friendly either when I was able to make it to order my blinds. Installation and measuring was slow; I had to follow up for both. Finally they want payment up front of the entire balance, prior to booking the installation. They did not advise in advance; they simply stated that it is on the invoice (which they hand over after you pay for the order). Kind of ridiculous business practice if you ask me; I want to pay AFTER the work is completed. They did not use to operate that way. After all this, the blinds look good and seem to work well so all that ends well. I would probably not return however. There is a lot of competition out there in the blind business, where much better service can be obtained.
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September 2023 by Gisele Berube
Loving my new window coverings in my home office. Covers Canada Burlington were so helpful in helping me make the perfect choice. Excellent customer service, great selection, quality product.I’m very pleased that I chose them todo the measuring and installation. The installer was very professionally and did the job all while I was working in the same room. Thanks for the great experience. I will definitely go back when I do my living room windows!
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August 2023 by Margaret Duff
We had a good experience purchasing a motorised roller blind for our bedroom. The fabric sample selection was extensive, and we found one that works really well with our decor. Although the delivery and installation was slightly delayed, we were kept well informed at every point in the process. We're really happy with the blind - it looks exactly as we hoped it would, and works perfectly.
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July 2023 by Jan-Marie Morgan
We just had Maxxmar Betterfit Roller Shades installed in our kitchen as we recently renovated. They are perfect as they are attached directly to the door and do not flap around when the door is opened and closed. Vanessa was very helpful and we are very happy.
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July 2023 by Debbie Archambault
Very helpful, explained the difference in the various blinds and shades so I could make the best decision. The installer was quick and efficient and explained everything before he left. The store answered my questions right away, which is much appreciated. I love the new look and will most definitely go to this store next time. Many thanks Vanessa and Matthew!
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May 2023 by Wayne Crook
We were looking for shutters and were admiring the shutters at a friend’s house. They said they were installed by Covers in Burlington and they were extremely pleased with the product and service. They told us to make sure we talk to Kari at the Covers on Appleby Line.From the moment we walked into the store and spoke to Kari we knew we were in good hands. She was very knowledgeable and and helpful in determining the right shutters for us. Kari was very prompt in sending us a quote and in returning emails and phone calls when we had further questions. She also kept us informed as to the status of our order along the way and their installation scheduler and team were just as prompt in communicating with us. We love our new shutters and how they make our windows look from inside and outside, and we have had several compliments on them in the short time that they’ve been up.We would definitely recommend Kari and her team at Covers in Burlington.
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May 2023 by Marcy ZONTA
We purchased blinds for our patio door at Covers and are very happy with the way they look and how easy it is using the remote to move them up and down.Both Vanessa and Steven were very helpful in deciding on our blinds and installing them.Marcy
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May 2023 by Nicole C.
I had a great experience ordering Eclipse shutters from Kari at Cover Canada in Burlington. She made the process really smooth and easy, sending over quotes quickly and sharing all options/possibilities. When someone came to measure the windows for confirmation, he was extremely friendly and efficient. The installer was also fantastic and did an amazing job. He was friendly, respectful, and took his time to ensure they were installed properly. He then took the time to explain how to open them, clean them, and everything else about the shutters. We are extremely happy with the shutters and our experience with Covers Canada Burlington. Highly recommend!
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May 2023 by Amanda Birch
If you are looking for excellent service and knowledge this is the place! Kari made the whole experience such a pleasure and was so helpful. Our blinds and drapes look fabulous and the installation was done by Steven, who equally was a pleasure to work with. The blinds were delivered within the time frame quoted. I would definitely use Covers, Burlington again.
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April 2023 by Dianne Millar
We used Covers Burlington after another custom drapery place in Hamilton didn't reply to our inquiry. We are very happy with the beautiful black-out curtains that Vanessa helped us choose for our bedroom. The exact dimensions were tricky to determine due to a sloped ceiling in the room, but she was diligent in making sure they were perfect - and they are! With the light blacked out, we are sleeping alot better now too :)
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February 2023 by Cathy Rocca
I have had hunter douglas blinds for ages and love them...one of the endcaps was damaged...Kari was an absolute pleasure to deal with at the store-very efficient and her follow up was impecable.Thanks Kari!
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January 2023 by Nichol Hashka
If you're looking for amazing service, selection of products and the knowledge of design elements look no further. From the moment we spoke with Kari we knew we were in good hands....I had a vision and she made it reality! I'm so very happy with our choice of blinds, curtains and drapery pole; everything blends seamlessly and beautifully with our decor. I highly recommend making the drive to Burlington, you won't be disappointed! Let her and their staff transform the windows in your house to picture perfect home of your dreams.
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December 2022 by Debbie Censner
The most beautiful addition to our living /dining room. Best service also. We would definitely deal with covers Burlington again! And we will!!! Kari was the best person to deal with and great knowledge of all products to make your room perfect! Shutters arrived earlier than expected and installer was respectful and amazing! Cannot recommend enough ❤️
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November 2022 by Luisa Kyriacou
This is the second time I've dealt with Covers Burlington and have had excellent experience each time. Kari was extremely helpful and found me blinds that looked perfectly in my home, she listened and delivered exactly the vision I had for my home. She worked with my budget and made sure I was satisfied when the job was complete. I would highly recommend Covers to friends and family for their extreme excellent service.
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October 2022 by Raj Beri
In May 2022, we ordered Custom Fabric Sheer superimposed onto a total black-out material, with Wave, for our 12 feet wide Living room window wall and a 10 feet wide Dinning room Patio door wall from Covers at their Burlington store. Kari Ferguson, the Sales Manger looked after our order from choosing the Fabric to the best hardware that suited our project. Their installer Steven Baker was so professional in installing the drapery. Yes the Living room Drapery did need a little adjustment, that was done in no time. We said there were some wrinkles in the material, You know what, Kari brought her steamer and straightened that out too! Every detail was looked after. We have been very Happy. We highly recommend Covers Designers' Edge for any window coverings.
