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“Recently had the transmission replaced in my CX5-- while it took some time to get the replacement transmission as it was on backorder, Ashley was very reassuring that the vehicle was safe to drive and if the noise got worse or any other issues came up, to reach out to her right away. Luckily, no issues came up before the transmission came in. Took a little longer than planned for the repair to be completed, only because the Service Manager saw something else did not look quite right while doing the repair and ordered the replacement part right away -- Ashley was very quick to call and let me know about the delay and why. Only down side was not having access to a vehicle for longer than planned. Picked up my car mid-day (next day) and while driving, another issue came up -- a quick call to Ashley to let her know, she asked if I could bring it back right away and she had everything ready as soon as I got back to the dealership. The car was taken in and looked at right away and the issue was corrected. Ashley, Bryce, Chris and team were awesome to work with!”
“Penske saved the day when uhaul screwed us over 1 day before our move. HUGE shoutout to Erin at the Burlington location. Not only was she super kind and understanding but she was mega resourceful and went out of her way to make the truck return easier for us. Thank you for saving the day! I will recommend Penske to anyone and will use them again in the future. Also the price was extremely reasonable.”
“I recently purchased my second vehicle from Acura on Brant and I had the pleasure of dealing with Hailey Green.
I just want to say thank you Hailey Green for getting me into my 2022 Acura RDX A-spec so quick, I’m loving it!”
“I've rented cars countless times, but Joyce’s service was outstanding! Her professionalism made this experience stand out. Typically, I grab the keys and go, but her genuine dedication and follow-up call the next day truly impressed me. Joyce sets the standard for excellent customer service—she's exactly the type of employee every business should have!”
“This car rental. Got the job done.The Lady was courteous and friendly.The pricing was a bit higher than expected. But she did make adjustments for me to get unlimited mileage as needed.I would use their service again.”
“Avis gave me a very small car at Pearson and I drove to Burlington branch on August 31st to get a replacement. The lady at the branch was incredibly nice and helpful and managed to get a bigger car. Unfortunately cant remember her name, but they will know who had the shift on August 31, 2024.”
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“Stella is the BEST! I had an issue with a vehicle from a different location, and she made sure it was a seamless process to exchange and took her time with me. Definitely a location that cares about their customers!”