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January 2024 by Google user
Burlington Heating \\u0026 Air Conditioning Inc. was amazing from start to finish. I made an appointment to have a new gas furnace installed and an oil tank and furnace removed. I got a call back and and an appointment right away . At the meeting at the home, and talking about the replacement, I was given well explained options on going for the furnace of my choice. After three companies gave me quotes, Burlington Heating was the best choice for me and I'm glad I did. The guys showed up even with the extreme cold ( minus 12 ) and went to work. The owner was there as well, making sure everything went smoothly. The company went well above with providing extra help getting it all set up , plus start to finish with cleaning and removal of the old unit. Great service, friendly, easy to work with, reasonable rates . I couldn't imagine it going any smoother. Thank you, Susan
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November 2023 by Leslie Hisey
My husband and I had our Furnace red tagged this week, is there anything worse with two young babies? After calling around , and one really painful meeting with a “reputable” company, we landed on Burlington Heating and Air Conditioning. From the house visit at an hour that worked for me, the simple quote process, to the install…we are very happy with their work and kindness. Will not hesitate to recommend them to anyone who asks!
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October 2023 by Shirley Lucken
This morninng Stef arrived promptly to inspect our furnaces for the upcoming winter season. Polite, friendly and accommodating service was performed in a timely manner. Many thanks for your customer service.Services: Heating system repair
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September 2023 by Sally Aitken
Hi there, we had such a great experience with Burlington Heating & Air Conditioning today. They addressed problems that couldn't be solved (and may have been created) by a certain large company that starts with an R.....Burlington Heating & Air Conditioning were fabulous. The tech was fantastic. Highly recommend.
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June 2023 by Arsalan Warsi
This is from back in 2021.Had warranty on the AC, only a year old or so. Have google Nest installed. Nest was slow to cool. Called the company to see if the equipment was bad. Team came and did not find anything wrong with the AC, just restarted Google Nest and charged me around $213. I understand that they spent 10-15 minutes or so trying to figure out what the problem could be but ended up charging me ~$213 for not much effort or time put in. Reception wasn’t even empathetic to the situation.
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May 2023 by Ian Seguin
We had a ductless A/C unit installed and we are very happy with the unit. If you need to cool an upper bedroom, this is a great way to do that. The installation service was very professional. They finished ahead of schedule and were very friendly and knowledgeable.Services: Installation
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April 2023 by Ted Gamble
As always Dave's crew are professional and reliable. This time for the installtion of a CleanEffects air cleaner and a UV. Ted in Burlington
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March 2023 by Bruce Smith
Had to replace a furnace in the middle of winter. Selected 5 parties to quote. Burlington Heating provided a quote on the same day requested, installed quickly and their price was competitive with with the other 4 companies. So far, very satisfied with the Trane furnace selected.Service: Heating system installation
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March 2023 by Akash Dutt
My furnace went out on a long weekend. I called Burlington heating and air conditioning service. Dave drove to my place and helped me out. They fixed everything in a timely manner. The service was prompt and professional. I would highly recommend Burlington heating and air conditioning service.
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September 2022 by Katie MacKenzie
I cannot say enough good things about this company. After a nightmare experience with one of the big HVAC companies, these guys got the job done quickly and at a fair price. Great communication and transparency. The experience was seamless from quote to completion. I will be using them for all my HVAC needs from now on.
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July 2022 by Gayle W
Wow, where do I start. The main thing is Burlington Heating & Air employees knew exactly how to install new A/C that presented many issues that they had to overcome. I went through 3 companies before them and all 3 companies couldn't figure out how to fix the issues.Burlington arrived, they knew exactly what to do no problem and they did it - no problem. Thats what we all want isn't it. When we hire someone we what them to know way more than we do - Burlington Heating & Air they know what they're doing - hard working, professional - not a problem company......hire them you won't regret it.Services: Install thermostat
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April 2022 by Eloisa
Update: the technicians made a hole into our basement wall to pass electric wires and they didn’t close the hole! In February, with the snow melting, there was water coming through the drywall and damaged both the walls (we had to cut then to find out what was going on) and also damaged the floor in that room. Very, very disappointing. The issue below is also not fixed yet.We had two mini splits ac units installed in our house this summer, Dave is great on the pre-sale, explained everything, sent quote in a timely manner. The technicians that installed the ac are also great, it all went well. A week after installation, we called them to explain there’s a lot of water coming out of the ac unit pipes and is hitting a window sealing, which might be damaging in the future. The technician came back the next day saying it was an easy fix and they would schedule it shortly. We’ve followed up via their phone number for months and the person who answers the phone wants to charge us for a visit and don’t even transfer the call. We have to keep a bucket under the pipe to collect the water. Very disappointing.
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January 2022 by john vanderkooi
Just wanted to say thanks to David. My mother in law is on a fixed income. Furnace was acting up, not going into high fan mode. David came over and diagnosed the issue and was able to fix. Didn’t over charge or sell unnecessary parts etc. it’s very nice to see honest service companies, as so many of them aren’t. Would highly recommend his company to anyone. Great service is priceless. Thanks again. Ps. My mother in law was on a maintenance contract from a company I won’t name, but they did the last service and let’s just say they didn’t leave the furnace in a correct state. My mother in-law will be moving her contract over to Burlington Heating and Air Conditioning. Thanks and good luck with your future businessService: Heating system maintenance
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November 2021 by Katy Leckey
Fixed my water heater. Were prompt, extremely friendly, answered all my questions and had very fair rates. Had a very pleasant experience with everyone I spoke to from booking my service to the gentlemen that came to complete the repair. Would highly recommend and will use again in future! :)
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September 2021 by Brent H.
So 5 years ago I had this company install my ductless a/c for a reasonable price. At the point of purchase I was told 1 year labour warranty and 7 year parts. My fan blower went on the unit and the company charged 135 dollars just to arrive at my door and then billed me 99 an hour to diagnose the issue. Then they had to order the part and came back a week later with the wrong part spent 3 hours figuring that out. Then came back a week after that without notifying me they were swinging by with the right part installed the part and after the part was installed told me it wasn't under warranty and charged me close to $300 for the part and then another 1.5 hours of labour costing me close to $750 in total for a part that should of been under warranty and I should of been charged half of this for the labour.Will not be using them again. Terrible customer experience. Workmanship is fine but lied about warranty, should of been told that on initial visit before part was ordered. Should give customers 24 hrs notice upon arrive. Shouldn't cost $150 or so to just arrive at the door especially when after that you charge $100 an hour.
