-
May 2019 by Erika S.
purchased a vehicle and they did not pay the agreed to lien amount; they made an additional $1,000 whcii they refuse to pay back to me. buyer beware do not purhcase from here; joe capriotti is unethical & threatening.
-
September 2018 by Lindsey H.
I had come to the Acura on Brant at the end of July to look for a new used car, I met with a salesmen, looked at a couple cars and found the perfect one. I told the salesman, the manager and the finance guy that i would be leaving the province and wouldn't be able to pick the car up until the end of August. They said that was no problem and not to worry about it, so I put a down payment on the car, got my bill of sale and left. Fast forward to the end of August, I called then dealership to get information on my car for insurance purposes and to get my remaining balance on the car, I talked to the manager only to have him tell me THEY SOLD MY CAR TO SOMEONE ELSE. I was completely taken aback and confused as I had a bill of sale for my car and had put money down on it. The person I spoke to then went on to lie to me saying that I had told them to hold the car for 3 months and that I did not keep in contact with them, when in fact it was them who did not return my calls. I then had to fight to get my deposit back from them. They tried to blame me for them selling my car to me then to another person while i was away, completely unprofessional and awful experience. I will not be going back and will inform friends and family of my experience here.
-
July 2017 by Gerald K.
Purchased a higher end used SUV form this dealership December 2015. At the time of sale Financial Sales Manger Grant Mushlain attempted to sell me on the Platinum Security Protection Plan through FCPP. Going back and forth (as this was a considerable added expense) he quoted my a price of "$X" that would cover me for 4 yrs or 80k. I was still not convinced the price was worth it but he then proceeded to say that if at the end of the warranty and I have not made any claims I would be refunded $2,000. Now this sounded like something that would be worth the expense, so I proceeded to buy it. Sitting in Mr. Mushlain's office he attempted a number of times to complete the work on line with no success so he then had to contact FCPP directly to complete the application. Fast forward 18 months, I am coming close to the end of my warranty that I have not used. When I called FCPP to inquiry how I would go about making a a claim for the refund I was quickly told sorry but you do not qualify as box "F" on the contract (optional agreement was ticked off). As this is not my area of expertise in business I proceeded to call and email Mr. Mushlain. After a number of emails as well as me providing the documentation (as he could not locate the paperwork in his office) I was given the response "I looked up the warranty options that were in your deal at the time of sale. We always have two options when purchasing the warranty. The first option would be to have the money back guarantee that cost typically 800.00 more per contract. The second option is to purchase the warranty for the lesser amount and there would not be a money back guarantee with that option. All the documentation that I can locate in the file appears to be the warranty with the non-money back option". A very convenient answer after the fact and FYI NEVER was the EXTRA cost for the rebate discussed, he was interested in only one thing making the sale, making the commission. Deal with the fall out years later if clients were to contact and/or question it. There was no offer of any compensation but simply sweep under the carpet. This is complete disrespect for the client, they have certainly lost a client with me and any friend that I would have recommended there. I encourage anyone who reads this to ask many more questions before you suffer a fate as I have. Gerald
-
June 2017 by Enna S.
We got the Acura 2017 from this branch in November of 2016 and ever since then have been having all sorts of issues with the car and false promises from the service manager and the general manager, Joe Capriotti. It goes to the extent when the general manager promised to get us a replacement car so that our car would be checked his word were:' When you come to the dealership on Saturday morning everything would be waiting for you, a car and the service people would know what to do" When we turned up on this particular Saturday morning not only this general manager wasn't there but nobody at the dealership and the service knew what we were talking about. The general manager was not available on the phone either. So we left furious. What kind of person runs business like that!? Furthermore the service manager lies, the girl at the service manager reception just gives excuses when things were not done properly or not done at all. She gets defensive when challenged on not providing the proper service like she supposed to do. What charm school did she go to? Joe Capriotti is running the dealership like they are still in the sixties lying to cover up faulty cars and incompetent engineers. But what can you expect from the staff when Joe Capriotti is good on talking that starts and ends there. He is talking the talk but not walking the walk. Would avoid this dealership.
-
October 2016 by Samir O.
I have purchased an ILX TECH and a TLX SH-AWD ELITE in the past year or so from Acura on Brant. I also have taken my 3 cars for regular service and maintenance. Customer service of this dealership is by far the best among all of the other Acura dealerships in GTA, Hamilton and Burlington area. They are very friendly people who treat you like family, respectful, knowledgeable and very personable. Starting with the General Manager Joe Capriotti who personally helped me with the order and delivery of my car. He took care of my like how he would take care of his family and made me feel welcome and valued from start to finish. Grant Mushlian Finance Manager, friendly and very knowledgeable he made me feel immediately welcomed! He goes out of his way to make things right. Amazing Service department starting with Service Manager Andrew Czornoba, is always a pleasure to deal with, a friendly welcoming face that is knowledgeable and ready to help, let's be honest I don't know much about cars, his team by far is one of the main reasons why I service all my Vehicles at Acura on Brant. Amy Boyd is very knowledgeable and polite, her friendly attitude and professionalism is the reason why I ask for her every time. I could go on and on about my amazing experience each and every time I am in for service or looking for a new car. Thank you so much for raising the bar for excellent customer service, such a knowledgeable Staff, Friendly, Polite and Honest!!! I would definitely recommend ACURA ON BRANT to anyone looking for a long lasting relationship, just tell them I sent you!!! Sincerely Samir Odisho
-
September 2014 by Dave T.
Never buy a used car from these scam artists !!!! Promise you everything, and get nothing !
