-
November 2024 by Lisa Forster
I had a fantastic experience here at Rogers with Kye. He was extremely helpful in updating my phone plan. I strongly suggest everyone asks for Kye!! He is the best.
-
November 2024 by Pat Skitch
Great experience switching to Rogers and setting up two phones. Thanks Robert!
-
November 2024 by Kathleen Fewer
Thank you Jashan and Ashley! Helped me out with everything I needed to upgrade my phone and get on with life!
-
October 2024 by Guneet Wadera
Great customer service by Mausami and Robert. They were friendly and very knowledgeable, helpful about their products, plans and promotions.
-
October 2024 by Stephen Smallpiece
Robert and kye are really good people very helpful and made sure I understood how to use my brand new s24 ultra 512 phone and was able to get a rogers watch and explained and set it up for me they are very friendly and knowledgeable in my opinion they deserve a raise because it's way better coming to a rogers store versus going to or example the costco kiosk thank you stephen smallpiece
-
October 2024 by Codie Smallpiece
Robert was a Rockstar!! Would recommend Rogers Brantford!
-
October 2024 by Shelly G
Great service and very helpful. Definitely recommend. Jashan helped us and she was so nice. 10/10
-
October 2024 by Nadine Blackwell
I had an awesome experience. Jashan was knowledgeable, pleasant and really helped answering all my questions. I will definitely recommend her and this Brantford location.
-
October 2024 by Richard Mori
I recently changed my services from Bell to Rogers and glad I did.I purchased a new iPhone and brought it to the Brantford store where Kye expertly converted everything from my old phone to the new one and even synced my IPad. A few days later I happened to notice my playlist was deleted from my YouTube account. I came back to the store and Robert determined I had my account on an old email and literally reset everything whereby my playlist appeared again. Great customer service and expertise at this store. Thank you Kye and Robert!
-
October 2024 by Nahomi Ramirez Erives
Always depends on who is at the store, there is a young guy that is very nice and efficient, but not all of them are happy to help, for example if you stand at the door waiting for them to open it or try to open it, one guy would come and open it for you but not without ringing the bell in front of you to “make you” see it, feels like a rude attitude.
Other girl rolled her eyes when I asked something for the second time cause it wasn’t clear for me, so i did not feel comfortable this time at the store.
-
September 2024 by PARDEEP Tiwana
I had fraud on my account and i went to the store to get help. Because i called rogers they wanted me to verify my ids in the store. I went there, Robert the store manager refuse to help. He said we do not help in this case you have to find another store. Then I left the store called again to validations the said I can go to any store. I went in the store again this time jashan help me.. she was so helpful because of her I was out of trouble. Amazing customer service. She deserves a raise.
-
September 2024 by Gurikbal Singh
This review is for ROBERT so called manager. Didn’t even know how to work in customer service. He shouldn’t be at that position. I had that experience two months ago. I returned the phone in the store still I got 2000$ bill. That was some errors in the system that’s okay. But I went in the store 2 times. I just wanted to make sure if anyone from the store can confirm that I returned it already. At first place Robert came to help me. I had return receipt and I showed him. He took copy of that. He told me to come back because on that day the store was busy. I went there next day, he was standing right in front of me and he knew that I came back to get help but he didn’t even made eye contact to me after. He was keep using his phone. Other employe ask him to help me. But he said it was Jashan’s sale and she will take care of it. Jashan was on day off that’s why I told them that payment day is in 2 days. He said It’s not his responsibility. Being a manager this was not a good behaviour towards the customers. The other employe gave me customer care phone number. I was only asking for write a note so i can confirm customer care to help me with that. $2000 for the phone that was returned in store and store wasn’t even responding a great service.
-
July 2024 by Catherine Duffield
Mausami was absolutely wonderful! Patient, knowledgeable and personable. What more could we ask.
-
July 2024 by Ron Reed
Had to come to store because online could not do their job. Jashan, alpren, mausami. Got the job done
-
July 2024 by Sandra Hess
Experience was amazing very helpful sales girl Mausami. Will recommend the store King George. Thank you.
