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January 2024 by De Vinson
Went to Fido location in the mall on Boxing Day. Had great service. I was not sure if I wanted to upgrade or stay in the plan, I had for the last few years with my phone of 6 years. Nada quickly changed my mind with a great offer. The best thing about the service is I have always had to do all the transfer of data myself and try to work my way through. I was so pleased when everything was already there and waiting for me to download. Made the process so easy. Thank you, Nada, for doing the work and missing your lunch to take care of my needs. I hope I got the name right, but she is in the Brantford mall.
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January 2024 by Redwing Yankee
Noor was a huge help, possibly one of the best customer service experiences I've had. Kind, courteous, worked tirelessly to help set up my phone and solve a small set up problem I was having. I used to go to the Rogers store, but as long as she works there I will be taking my business to her now. 10/10 service and then some!
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January 2024 by Harpreet Singh
Amazing experience. Potential buyers must visit. Bhavya, Sales Rep provided me exceptional service in securing the best deal on Home Internet. His professionalism and knowledge made my buying process smooth. I am writing this review just to appreciate his work not only while purchasing the service but along with his help post Sales.
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January 2024 by Prince Verma
Just got the iPhone 15 Pro Max from Fido, and Bhavya made it a breeze! Super knowledgeable, friendly, and efficient. Top-notch service that made my purchase smooth and enjoyable. Definitely recommend!
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January 2024 by Prabhjeet Kaur
It was nice shopping and exploring my options with Bhavya. He provided exceptional service when I purchased the Samsung S23FE. His knowledge, professionalism, and assistance made the entire process seamless. I’m extremely satisfied with both the product and the excellent customer service provided by Bhavya. Kudos to him and the company!
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December 2023 by Ruth Niemeyer
I came in today and saw Noor. I had difficulty with my bill and she was awesome. Helped solve the problem. She got everything solved and I left a happy customer. Because of her I will stay with Fido. I was seriously considering going to Bell but she helped me through my problem. We need more people like her!
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December 2023 by Clinton Edwards
Noor was absolutely the best sales rep l have ever had the pleasure of working with. She could not have been nicer. She really knows her work. Thanks to her l have a new phone and l know how to work it..
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December 2023 by Jude Xavier
Had to go into the Fido kiosk to obtain SIM cards for new BYOP plans which I had subscribed to online. Noor helped me out with the whole process. Apparently, there was an issue with how the online and store new subscriptions worked and Noor had to redo everything for me from scratch! She waived the activation charges as I did attempt to do it online. She was able to port my old numbers to the sim cards right there and I had service. Awesome customer service!
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November 2023 by Emily Hamelink
Noor and Zoya were fantastic when I visited. I had to come from Hamilton due to stock issues and this ended up being the closest store to me with the phone I wanted in stock. I will say Zoya was phenomenal from the moment we called the store to confirm it was in stock before we made the drive, to making sure everything was to my satisfaction before leaving.Even during a crazy busy shift with some system problems both Noor and Zoya were calling support and using all the tools within their means to make sure that all the customers were properly taken care of and left with good deals and smiles on their faces.They stayed incredibly professional even when pushed to the point where anyone else would have been very frustrated. I would even consider coming back to this booth (and driving 30+ mins) as it was the best customer service I have experienced from any phone company. 10/10 thanks so much to both Zoya and Noor.
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November 2023 by Mike Taylor
Came in tonight to get a new phone and noor who help Me was so helpful and patient and caring and lovey to deal with I highly recommend
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November 2023 by John Carrington
We went to the Fido kiosk to upgrade my wife's phone. Noor explained the deal available, and I updated mine as well. She is very efficient, solves problems, checks details, gets you all set up on your new phone, and does it in the most pleasant manner. We left feeling great about our purchases.
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November 2023 by Jamal Gomes
Noor is the best sales rep out there ! She helped me get my iphone 15 today and did it smoothly with no complications, thank you!!
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November 2023 by Justice Bighetty
This is the first time I've ever had my own phone plan and phone and Noor was extremely helpful, knowledgeable, very polite and respectful through the whole process. She made the process easy for me.
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October 2023 by haneen jamal
I was with Freedom before for almost 5 years, then I discovered that Fido is covering more areas in Canada than Freedom, I went to Fido in Lynden Park Mall and Noor was an awesome Fido representative who took care of me very well, she explained to me everything about my plan, she made it very smooth in transferring my line from Freedom to Fido, she is so nice to talk with actually, thank you Noor for everything, keep up the good work always ??
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October 2023 by Todd Irving
Noor was awsome set me up with my new phones and new internet.If i could give her more stars i would.Her service was exceptional keep up the good work Noor and thank you for the great service. TODD
