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December 2023 by sean
I found multiple problems with my car after picking it up. Broken parts laying at bottom of engine compartment. Parts installed incorrectly. Why am I seeing these problems, they were paid to fix the car it should be fixed. Lazy shop.
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November 2023 by Josh
Took my car in to get the grill replaced on my Cadillac and a small dent on the bottom left corner of my bumper from debris falling off a flat bad trailer on the highway. Took them 3 weeks longer than I was told, I got a notification from onstar that my rear tire was flat. when I finally went in to pick up my car I noticed the dent that they billed my insurance for was not done. They tried to pull a fast one. Then I was told I’d had to come back another day so they could fix it , after I took time off work to pick up my car that was “ready” I also saw a bumper screw that was in my left rear tire that clearly was not there before I brought it in because I had gotten the notification to my phone weeks after I brought it in and didn’t have the vehicle. I was driving a rental. The owners denied it and told me it was already there. Refused to take responsibility even though I had a dated email on my phone from onstar alerting me of the flat weeks after it was in their possession. Don’t come here , read the reviews. This place try’s to hide mistakes and bad workmanship and blame the customer.
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October 2023 by Larry Cronkwright
I have been waiting since May 25, 2023 . The repair started then but I have been waiting since July for the final part for my truck to come in. This is the second time that they sent the wrong part. Not a happy camper at this point.
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September 2023 by Mr Anderson
Was a victim of a hit and run, had these guys do the repairs to my car(bumper cover, fender and a hood) through my insurance. Took them a month to take their sweet time fixing my car and would actively avoid answering my phone calls to the point where I had to get my wife to call them and it was like pulling teeth trying to get info out of them.I finally get the car back and they didn't even bother aiming the headlight they replaced, it was shining literally 5 feet infront of the car LOL. I also noticed a couple of knicks in the paint on the A-pillar that were not there when I dropped the car off. I know every square inch of my car.EDIT: while changing my oil today I noticed they didn't even use the correct bolts to hold my headlights in, they are just some randoms that were probably found in a bin, not even the same to eachother either! Absolutely ridiculous!Nothing but hacks here. Never again will I ever think to take any of my vehicles here insurance claim or not, I'd rather let trained chimps do the work.
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September 2023 by Nicole Proctor
I strongly recommend Carstar Weston Brantford! They not only fixed the hood of my car but did a thorough cleaning on my car. So thankful for them!
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July 2023 by Kennedy Murray
A few weeks back I was driving on the backroads and unfortunately hit a deer. My car was very damaged and I was unsure if I would ever be seeing her again. I had it taken into CARSTAR west to see if there was anything at all they could do for me.It’s our families only vehicle and it’s driven daily, the employees at CARSTAR west provided me with quality service! My car looks brand new:) will definitely be using them in the future if needed.Services: Transmission
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July 2023 by Carly Jennings
Took my Van back in the fall for repairs after a deer hit it. When I picked it up it looked fine. When I was loading my kids into the van that day I found a piece of my van thrown in the middle. I took it back in where the guy said "That's not from us, we would of never took that off"...... He took it back to one of the mechanics and he just came out with the piece laughing. And went to go put it back on my van ( it was a piece of my exhaust). Not impressed.I drove away and returned later when I notice my clips of my windshield broken. The man fixed it but then said they were not the ones who broke them.Ever since then I have had problem after problem. My sliding door seal ripped off since someone had broken those clips, my shell of my sliding door was not on properly with the clips broken inside and the window of my sliding door won't even go down. This is all on the side that they repaired.I would not recommend this place to anyone !!
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July 2023 by Jordan Lupo
CARSTAR Brantford West excels at offering top-notch customer service. Not only do they return vehicles in an efficient manner, they also ensure the best quality when working on vehicles. Would recommend this location to anyone!
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July 2023 by Vanessa Patton
Had an amazing experience with this location! Took my car there to get fixed and I was able to get it back early in perfect condition. Their professionalism and communication was excellent.
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July 2023 by claudia colalillo
Service was excellent & staff was knowledgable and dedicated. I even ended up getting my car back a few days early! I will always recommend Carstar.
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July 2023 by Danielle Kiers
Absolutely garbage service if I could give no stars I would. took my vehicle back in December for an insurance claim ..they fudged up my vehicle. Can't answer questions as to why things weren't fixed appropriately. Claim their mechanic has 30 years experience .. when clearly the guy don't know the difference between a gas and a diesel. Which caused more issues with my vehicle as they didn't properly handle a diesel! Which cannot be started and stopped twice a day for 5 months without being driven. So now my vehicle is not running properly and they just want to keep brushing off their responsibilities. Ignore me when I try to talk to them about what I'm very very unsatisfied with or give empty promises that they have zero intention of following through with. My advice... Run fast ...the opposite direction and don't use these guys for anything if you want it done right.
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July 2023 by Souravpreet Singh
Worst Car repairing company i have ever seen in CANADA..Taken my car from May and still working on that.. that’s just a minor repair. First, made an issue, that parts are not available for repair then parts available but service takes time, its been 2 months now, I am fed up calling you again and again and visiting you. Got a call today to pickup the car after quality inspection, now saying still not available today as inspection is not done, seriously guys ???Please give me my car with the repair done, take your money. Never coming back and doesn’t recommend going to them ever.Now i hate my insurance company as well, that recommends me this company to repair.
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May 2023 by khush bhavsar
The work and service were outstanding, prompt and way beyond what could reasonably be expected. As occasions arise, I will not hesitate to recommend Carstar to anyone. Thank you for the time and attention which was spent on my vehicle. Daniel and team your cooperation and assistance in the matter were and are sincerely appreciated.Services: Transmission
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May 2023 by Marcia Welch
I had a Horrible experience they had my van 8 weeks and forgot to put hitch back on, didn't tint my back window to match the other windows and installed new front windshield without providing a quote which I asked for twice... However after talking to Sebastian he covered the cost of the windshield, and provided me with a rental for the day while my window was being tinted. Thank you for making things right!
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January 2023 by Gene & Kate Wight
Very courteous. Repair took longer than expected but that's because of part supply. They called periodically and kept me in the loop. We were very happy with the repair!
