Best Buy is an electronics store that offers a wide selection of products, including computers, mobile devices, TVs, home theatre, and video games. Customers can reserve items online and pick them up in-store, or shop online with free shipping on orders over $35. The store provides a Low Price Guarantee and a comprehensive range of the latest technology. Geek Squad Agents are available to assist customers with various technology-related issues, from repair and protection to providing additional perks through monthly home or business membership. Customers have generally positive experiences with the Geek Squad department, where staff members are helpful and knowledgeable in resolving problems. The store also offers a good selection and ample parking. However, some customers have reported inconsistent customer service, with staff sometimes seeming preoccupied or unfamiliar with certain products. Despite these occasional challenges, the store's billing staff are efficient, and the overall customer service is often praised, with staff being described as professional, helpful, and patient, even when dealing with last-minute requests. Customers have recognized the outstanding service of specific staff members, such as the store leader Kevin Abraham, who was knowledgeable and took the time to answer all questions, and the Customer Service Representative Lavender, who was able to provide a receipt and help resolve a customer's tablet issue, making their day. The Geek Squad at the Brantford Best Buy location was also praised for their patience, helpfulness, and problem-solving skills, with Evan Z. specifically mentioned for his excellent service and satisfaction in his job.
