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October 2024 by Karishma Kuruvilla
Sara was very helpful and knowledgeable, she helped me find the right pillow. Thank you!!
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September 2024 by jasdeep tikka
Bought a firm mattress for $1400, started sagging just a year after. Tried raising a claim, the team just keeps finding reasons to reject the claim. Highly suggest, don't fall a victim wasting your money
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April 2024 by Dylan Peltier
Great experience! Thank you to the sales rep Samantha for all your help! The process was quick and efficient. Also, a huge shoutout to the delivery crew for an amazing job. Would highly recommend for anyone looking at a new bed!
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November 2023 by Ken Kendall
Went there just after 11 and wasn't open even though it was supposed to open at 10.Never going back
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June 2023 by Jamie R Virgin
Only 5,000.00 for our perfect mattress ?
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January 2023 by Nakul Detroja
The sales staff at the location are good and helpful. They have different types of mattresses available as well to try out which makes it easy to choose. However once you place the order their delivery service is the worst I have experienced so far.When placing the order the sales person told me delivery will be contactless, provided me with 3hours window for a specific date and said that mattress will be delivered in box and will be left at front door since it's contactless delivery. On 1st delivery attempt delivery guy called outside for provided 3 hour window, told me I would have to sign and accept delivery now, since I declined they left without leaving box at door. After that I called the store so they said I need to pay 99$ for rescheduling or else I need to go to warehouse for pickup. After long arguing they finally agreed to deliver again for free and asked to stay home, only for delivery guy to leave the box at the door. They did not call, asked for signature or even knocked the door or ring bell.If they wanted to leave at the door they could have just done it on the 1st delivery, but instead they made me wait for another week and tried to charge me 99$ as redelivery fee.
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November 2022 by Shawn
Sara was very helpful and knowledgeable. I recommend shopping here and dealing with her.
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November 2022 by Karen Nichols
The young woman who helped us was just incredible....knowledgeable, professional and very personable.
Thank you for a wonderful experience ..and we LOVE our new bed and pillows....well done, Sleep Country on Hurontario in Brampton!!!
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November 2022 by Gorgin Fazli
Rafael was super helpful and easy to talk to. He helped my girlfriend and I with choosing a pillow. Thanks man
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November 2022 by Kimesha Vernon
I love my bed.
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November 2022 by Dushyant Gupta
Good options available. Nice courteous staff
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November 2022 by Sreetonin
substandard customer service
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August 2022 by Subin Kanneth
I ordered a full size split box and they messed up the order. They sent one half as full size split and the other half as full size xl split. It looks uneven. I've been following up with their Customer Service. No resolution in sight.In the past I've had no complaints with them, but this recent experience does not go down well.
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July 2022 by nick mathur
Samantha is super helpful and friendly. She helped me out in choosing the right twin mattress. Provided me with the best available options and what would suit me best considering my budget. She knows how to provide 10/10 customer service. I would like to highly recommend this place and would also like to thanks Samantha for her exceptional customer service. Keep it up.
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June 2022 by Kirsten E
If I am solely basing this on the in-store experience they get 5 stars.The in-store experience was AMAZING! Rafael and Sarah at your Brampton (Wanless/Hurontario) location, were incredible. Very focused on the customer experience, asking the right questions and ensuring I got the right mattress. Rafael went above and beyond what I was expecting. I could not ask for a better team at that store. They worked wonderful together.If I could rate the delivery it would be 2.5/5 stars.The delivery was a different issue and was less than impressive. I was given the time slot of 3-6pm. I had an appointment at 6:30 and no one had called or showed up by 6:05PM. I had to get family help for the delivery. They showed up at 6:20PM with no apology for being late. They didn't even call to let me know. We had called the store and left a message at 6:10PM and no one ever returned that call.
