The Home Depot continues to prioritize the safety and well-being of its customers, with stores remaining open and following local guidelines for social distancing. Customers can check order status online to minimize in-store traffic. The Home Depot team members have been praised for their exceptional customer service. Employees like Ivan in plumbing have been described as knowledgeable, helpful, and great communicators, assisting customers with issues like Moen cartridge problems. The customer service team in Bolton, including Angie, Heather, Melissa, and Jayden, have been commended for their kindness, politeness, and understanding, going the extra mile to resolve customer concerns. However, some customers have expressed frustration with the Home Depot's warranty policies, feeling that the company does not always honor its commitments. Additionally, the "Faster" section of the store has been described as unorganized, leading one customer to say they would not return. Despite these challenges, customers have also shared positive experiences, such as an older Asian gentleman who went above and beyond to help a customer find a product at another store and have it held for them. The Home Depot rental team, including Frank, Dion, and Devin, have also been praised for their expertise and assistance. Overall, The Home Depot appears to be striving to provide a safe and helpful shopping experience for its customers, with a mix of positive and negative reviews reflecting the diverse experiences of those who visit the stores.
Well stocked - was able to find almost everything and the last item I ordered online with free delivery. A surprising side note, they have the cleanest bathroom of any retail store I’ve ever been to.
May 2026
Super friendly and attentive staff this evening. At least 4 people greeted us and offer to help. This is amazing!! So many people need help and even if you don’t it’s never bad to ask. This stems from great people!!
May 2026
Rupi helped us with a great deal and great service as well
