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May 2024 by Jayne Andrusyszyn
Sooo you can't call the actual store...you can email and hopefully they get back to you...it's a 1800 # so you can't talk to someone at the location you make the purchase...ridiculous.
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May 2024 by Chris Behan
Best Buy Canada does not accept Indigenous Status cards when you purchase for pick up. Without their assistance, I called customer support and had it fixed in seconds. The representative told me they have no way to speak to Best Buy offices. Beware. This store does not provide satisfactory service. Not to mention, I was asked about my personal financial position under the assumption that I need enough money to pay two times for the product. Stereotyping is the word that can define that. Another customer approached me to add the issues she had for an order pick up.Thank you for the bot reply that will follow my review.
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April 2024 by Stephen Clarke
Got what we came for. Very knowledgeable staff
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April 2024 by Malik Abdulla
You guys need to have a better way to reach the store all phone numbers go to call centers and nobody has access to the store info I need
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April 2024 by Lynne Longhurst
What a nice store to go to. Staff is always happy and pleasant. Fixed my IPad and it works Evan better. Thank you soooooo much.
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February 2024 by Nicolas Labonte
I went to purchase a laptop for College. When I asked a representative to help me find an affordable 2-1 laptop for students , they tried to sell me 1.5k-2k MacBooks when I specifically asked for windows.The second representative assured me that all accessories to the open box laptop I purchased was included. When it shipped none of the accessories were included. Best Buy then told me that the accessories were never included in the open boxLast straw, I purchase a PS5 for my little brother just before Christmas. Yesterday the GPU failed and I went to return it and they wouldn't return the faulty unit they sold me.In conclusion Best Buy will do nothing more than try to take every dollar they can from you and will not replace their screw ups.Edit: I have spoke Best Buy and they didn't even have a manager call me, it was the same person I was dealing with the other day.They clearly only asked me to reach out publically to Save Face as once I got on the phone with the employee the said "I don't know what you'd like me to do"... I'd like a refund on the faulty product or a new one from your shelfs and you deal with Sony. Terrible business.
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January 2024 by Michael Denesh
Every electronic items under one roof.
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December 2023 by Sharon Rendell
This is the absolute worst warranty services i have ever tried to use. First the warranty number to call is in america. After an hour on the phone arguing with them they transfer me to canadian. The person we spoke to said th repair person would call us to set up an appointment within 24 hours. Tomorrow is 2 weeks. No call from anyone. We got an email saying they need more detail and to go to best buy portal and us the 4 part key at the top of the email. No key in the email. We call again. Same america transfer to canadian and now told someone will call between 5 to 7 business days. Moral of this story is never buy anything from best buy that has a warranty. They are just not worth the frustration and the time they take to responde. I will update in 5 to 7 business days if anyone actually does call me this time. uPDAte. The full purchase price has been refunded. The in store manager was easy to talk to and certainly did right be me. Thank you W.
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November 2023 by perry wall
Stop advertising merchandise that's not available. Not in stock in store not in stock on lline. Anyone can create a flyer with great prices and nothing to back it . Waste of time
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October 2023 by Linda S.
I went into Best Buy in Belleville ON yesterday to get some assistance for an Amazon Fire 8 tablet that I had bought thru them on-line. A salesperson approached me in the store and I informed them that I could not download a movie onto the tablet as it kept saying "error". I told the salesperson I had the tablet with me, however he explained to me that you can only watch movies or buy movies, but you cannot download. I told him that I had google searched this product and it said you can download. He said he was sorry, but I was wrong. I then looked for salesperson #2 in the store and they told me I might need an MicroSD card (which I already had one installed), and pointed to the section in the store if I wanted to purchase a new one. They said have a good day and walked away. I went to the SD section and was approached by salesperson #3 who assisted me to get the correct SD card and after hearing my issue suggested I go to the Geek Squad. I spoke to a salesperson at the Geek Squad desk who told me to phone Amazon as he knew nothing about them.I then drove to Staples were I was approached by a salesperson who I explained my issue. He asked to see my tablet and took me to a nearby desk. He connected to their wifi and checked to see if my old SD card was installed (which it was) but not working. He asked for my new SD card, put it in and attempted to download an Amazon Prime movie....AND IT WORKED!.GOOD BYE Best Buy.....HELLO STAPLES
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October 2023 by Ashton Deroy
Employment review for a firing in under 90 days.Listen I was fired for not hitting KPI which is mathematically fair. Here are my issues... Just so that they are communicated.1. Best Buy Protection and Best buy Memberships are an upsell. They are a value added service. They were rarely the reason customers were coming in. Some Reps are high pressure selling these items. Meaning for customers yes 'Pushy sales people work here."2. I never completed my training. They brought me in, communicated high expectations & Continuously threw me on the floor before I was trained because they were short staffed.3. Clipboards - Can we just sell? Can we just do the job? Without noting down everything. We don't even keep the notes so I don't believe they are needed.4. It is wasteful how quickly they obsolete products. Over 5 years old? Suddenly Best Buy supports it 0%. Really bad for the customers and planet.5. I was supposed to be trained in Mobile. I never was.6. A company that fires people when they can barely get people trained? Is a company manufacturing it's own Crisis.If Best Buy wants to last in Belleville? It has to be a value to Belleville and it is just not. Listen I didn't flip out in the exit. However I have to communicate everything publicly after the fact. I have to communicate my expectations and disappointments now.We need to start documenting about companies that fire people in under 90 days because they can. I moved jobs for this and I shouldn't of.
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October 2023 by Harvey Bradshaw
Love the SHARP XLBH250 system...The sound is great...Remote somewhat complicated until you get more familiar...Highly recommend...
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September 2023 by Lisa Deschamps
Great Customer Service. Store Big & Very Bright!.Love Love the Warrentys options all prices seem fare for products 1 to 3 yrs Warranties. Store well Stocked. Great Hours.Staf friendly .Thanks
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September 2023 by Ben Gen
We were just about to leave disappointed but Abby saved the day!!!! Usually the service is aggressive, today when we needed help not one person smiled at us, go figure. We'll be back!!!
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July 2023 by Lenore Dixon
Thoughtful, considerate & knowledgeable sales associate. Helped with cell phone function.
