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November 2022 by Gabriela Parejo
Very Knowledgeable, courteous and helpful. Excellent service
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November 2022 by Lori Kozachanko
AMAZING SERVICE!! I’m not a techie by any means. The support staff member had INCREDIBLE patience trying to visualize and identify for me what needed to be done to restore internet service. Up and running in 10 minutes!! THANK YOU so much!
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November 2022 by Doris Hood
LOVE the chat support option at TCC. Once again, they came through for me. My representative was patient, offered appropriate options and stayed online with me right until my issue was resolved. Thank you!
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November 2022 by Liz wright
I truly don't care much about this new version of television.Darn thing shuts off when in wants.when you want TV.it takes long to click in.
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November 2022 by Robert Middelkamp
very friendly people and the service is good and the new TV upgrade is a little sluggage but ok
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November 2022 by joan gowan
The new app has its positive points but there are things we don’t like. I know there is a learning curve but some aspects are annoying. Having to go to the guide and scroll for channels instead of inputting the channel number takes longer and when accessing information about shows it doesn’t say if it’s a new one or repeat. It takes 4 steps to delete a show. Also one of our TVs shuts off after 4 hours. Didn’t do that before the change. On the positive, the technician was very good. And the recording capacity is much better the the PVR we were renting
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November 2022 by Marian and Brian Keller
Love the products and service, especially the treat of speaking with a person when calling with inquiries. Service technicians are courteous and efficient. Job well done!!Only concern of note is with the company that installed the fiber cable to the house for TCC....still have not repaired the significant lawn damage, 6 months after the installation.
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November 2022 by Janet Muir
Service was prompt and staff were very friendly and helpful as I asked questions regarding this technology. Very pleasant young man came to do upgrade. Showed patience as he answered our questions. Sure has changed since our first black and white tv! It will take a bit to get familiar with this new technology but we are working at it. There are features from the former system that we liked that are missing from the upgrade but I guess you can't have both.
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November 2022 by Jo Bentink
Not impressed with forced changes. The guide is too small to read from across the room. Sound levels vary even when using the actual TCC app. There is no info available when choosing something to watch. There is also no series or episode number until you choose a channel and it may not be the one you want and then have to exit out again. Don't like the whole set up. You should have left well enough alone and only make new customers make the change, not existing ones.
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November 2022 by Brian Rumble
Sometimes it works sometimes it doesn't , we went away for 2 days , came back , and the TCC app will not work , we are currently watching Tubi as this is all that's available, the writing on the screen " guide " is to small to read , the fire stick remotes are complicated , you only have 5 hours of recording , my wife works shifts , so if she has a recording coming up it deletes the others , the only good thing you have going for you is the installer , April , bring back the old system , we will be looking for a new provider , our neighbour's aren't happy either , we would appreciate someone coming to figure this out. Also pauses a lot, skips ??
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November 2022 by Helen McNaughton
I am adjusting to my new "mandatory" TTCTV.Installation and set up was excellent. But I find using the app and getting used to my firestick a little challenging at times.Sometimes when I try to select a program it goes to a search screen instead. And one night I could not access weather network at all and was the same next morning until 8:35 am when I was going to call in and suddenly it was fixed. And on my firestick tv remote I miss having numbers to just punch in the channel you want.
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November 2021 by Jeff Hart
Team is great. New pricing structure is terrible. Technology prices shoud be dropping not rising.
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November 2021 by Peter Downe
Make sure to ask if the service person will wear a mask. One won't and is belligerent about it.
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November 2021 by Doug Hannan
Very good customer service both in office and installer was also great
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November 2021 by A. Sandra Clark
Personnel service is excellent
