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September 2024 by Marc Lalande
Had the true pleasure of having Ben assist me with my groomsman suit. He was absolutely phenomenal, there were tons of people in the store and his multi tasking skills and constant communication made the process seemless. Would highly recommend visiting Tip Top Tailers in Georgian mall and seeing Ben!
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August 2024 by John Clark
misled my groomsman and overcharged him for a pre-priced out suit. When I called they provided the most insincere apology, were barely willing to help, and then hung up on me.
I suggest taking your business elsewhere to avoid the frustration that I and many other reviews experienced.
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June 2024 by Samantha Clark
Hands down the most frustrating people to attempt to work with. No one has any knowledge of what is going on, they have messed up twice now on pants for a wedding party suit first sending us someone else’s tailored pants and then having no idea what was going on when we were supposed to be picking up the replacement pair.
A family member also had an issue with them in the same week not doing any alterations to a suit jacket that had been ordered several days prior. Not a single staff member we have had to deal with has had any idea of what is going on or how to correct their own mistakes.
Save yourself the hassle and just go ansolutely anywhere else.
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June 2024 by Muskoka91
Not a great experience compared to most other suit shops. They're more focused on getting you to the cash register then making sure it's going to fit you properly, with the exception of Daryll. I think his name was. He's great
EDIT: got my suit back from being tailored without my bow tie in the bag any more.
Barrie mall outlet.
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May 2024 by Don Andrychuk
I had good service and home delivery was very efficient. However having a variety of taller sizes in stock would have solved a lot of problems. Overall I got the coat I wanted but it involved a lot of travel.
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May 2024 by Anouar S
Rude employee (older man with eye glasses)
Not nice to complain about kids resting and playing on the bench OUTSIDE your store for literally 3 minutes!
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May 2024 by Elle Driver
Very rude man worker here doesn't like kids and made it a point to walk outside his store where me and my children were sitting on a bench and resting while I fed my baby to tell my other children to be quiet. In case you didn't realize, children can't just sit there like robots always. They were just enjoying themselves at the mall. They didn't even enter or bother your store. You are ridiculous and unwelcoming. You're store was empty and no one was even in there..probably for a reason because of your awful attitude
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February 2024 by Mike McColm
Employees are this store were unhelpful, did not even try to solve my concern with a return. Not worth wasting time going to this location.
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August 2023 by Zayan Khan
Return Policy Sucks! No receipt no Return, no system to find receipt from credit card, when you purchase they ask your full data, for what ? tag taken off from apparel no Return!! Not even little initiative to help customers, wrong size and I lost 59 plus taxes!!! You lost very loyal customer, Moore is the place to shop I guess!!!
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June 2023 by Sarah Snake
Great store with quality clothing. Ben provides absolutely wonderful assistance and excellent advice. He was very kind, patient, and professional while helping my son and I chose graduation clothing. He is politely honest, explains the practicality of each piece of clothing, provides perspective for consideration and is knowledgeable of all the brands, fits and sizing of the clothing in-store. Our visit to the store was exciting for my son and emotional for me and he ensured we were comfortable, confident and content with our choices. We couldn't be happier.
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June 2023 by Linda Davidson
My husband and I went into Tip Top in the Georgian Mall to find a sports coat for him. Customer service was non-existent. There was one person at the cash register who didn’t even bother to assist us. We will never shop at Tip Tops again. Don’t waste your time going there. Go to Stars just a few doors down. You won’t be disappointed there.
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June 2023 by T.R. Sauve
I went into this store to buy a dress shirt for a wedding. I was greeted by Alayna, who was amazing. She made eye contact. Was friendly. Knew her product. Walked me to a dressing room. An absolute all star. I'd give this review 5 ⭐ stars if she was the only employee I spoke to. But then I met Ken... My first (non) interaction with him was when I was standing in line at the cash register to buy my shirt. After he finished with the customer ahead of me he just walked off. No engagement at all. No "I'll be right" or "let me get someone for you." Nothing. When Alayna came to check us out she mentioned we could save money but getting a second shirt. I asked which shirts were included in the same. Ken... Gave the useless answer of "the same one." To which we had to pry out of him with several back and forth questions to finally here "the ones over there" with a point of his finger, and "the ones over there" another point of his finger. Not once was he able to make eye contact and not once was any of his first responses useful. I figured I'd give him the benefit of the doubt until I found out he was the manager. Hence, the one star. You should not be in retail Ken. If you hate your job and people and your life so much, quit and move on so Alayna can move up. She would make a far superior manager and even employee than you. If I was your boss Ken, I'd fire you.
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June 2023 by Marcos Galarza
I just attended this store to purchase 2 suits for my kids and 1 for myself.The gentleman in the store showed me an interest in helping me out to get a proper suit for myself or my kids. So I decided to go to Hudson Bay, so I spent about $300 that they lost on the sale. I decided to return to see if maybe they had something for me, and the gentleman changed his attitude, but it was even worse the customer service.I feel mistreated as now this guy told me a suit here is over $250 dollars. I never have been told something like that. I ask for the managers information to send an email about these comments because I would never want an employee working for me if he will treat my customers in the way he did.He got a card and threw at me the card, I hope this review help the Manager Ken Ranson to review this employee as he will loose lots of customers and I see a lot of feedback back with the same complains.Customers I will say for now avoid having a bad experience in this store, go to Hudson Bay better prices, or Moors better customer service.
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June 2023 by Tim Dunn
In the middle of sizing my 14yo son, the older guy helping us said he was getting a pair of pants to match the jacket, and then just abandoned us to help someone else. We stood there waiting for over 15 minutes before we gave up and asked the younger sales rep for help. He seemed reluctant to help as we were originally being looked after by the other rep. We did make a purchase because of the help of the younger guy but will most likely not be back because of the original rude sales rep.
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May 2023 by MLSJ Robitaille
Do yourself a favour. Go to Moore’s. Took my son to Tip Top Tailors at Georgian Mall to buy prom suit. First part was great. Found the pants and jacket. Then my son told the employee he wanted black shirt and tie. The employee was extremely rude and asked if he was going to prom or a funeral. He then returned with a shirt and tie that was not black. Both my son and I said again black shirt and black tie to which he rolled his eyes and walked away. After finally getting the suit he wanted we paid and took the suit bag and went on our way with a bad experience but success in finding what he wanted. Just after we left the store we get a call that we did not get the lapel pin so we returned again to pick it up. Still just with the garment bag. We went home and thankfully my son opened the bag to see that there was no shirt no tie and no handkerchief. I called the store and got huge attitude and was basically accused of lying to them about not having all the pieces in the garment bag. Apparently that’s my shtick to rip of men’s suit stores ?♀️. Now I have to travel back to Barrie an hour drive to fight for the items that I purchased. Please everyone do yourself a favour and avoid this store and their horrible customer service. Go to Moores next door.
