-
November 2024 by Jeff Miller
Great gym at a great price. They have everything that I need to fulfill my worjout routine. It's clean and the staff is kind, courteous and always very helpful.
-
October 2024 by port man
Fully equipped and friendly atmosphere, priced properly.
-
October 2024 by Melissa Melfi
I’ve been coming to this gym since April Staff seems to be hired with no knowledge of fitness at all and have an issue when you bring your guest in. I have a black card and have put my partner down as my guest on my account yet whenever he goes in he’s not welcome. He has not returned since. Because of this, he remains on video call with me while I work out. Tonight though, Brian seemed to want to be “manager” and come up to me and say I could not be on video chat while I worked out as he stated an issue about video recording policy, however the definition of recording and the definition of video calling are very different. I have seen multiple people on video call while working out and I was singled out of all the others. The managers (Jesse and Tam) have both seen me on video call with my partner and never had an issue. I have even done Olivia’s class while on video. Brian’s intimidating approach tonight towards a minimal member (not a gym freak) is beyond unacceptable. He is very judgemental as if he was the only knowledgeable employee there. I have stopped addressing him all together and will wait for another employee just to not deal with him. I suggest a correction of his demeanour before he’s accused of sexual harassment or some kind of misconduct that would truly give Planet Fitness a bad name. I also referred people who have chosen not to come back after seeing his attitude And given the fact that my partner has stopped attending I will soon be behind in the same decision
-
October 2024 by Stacey M
Avoid this place!! I went in to sign up for a black card membership to take advantage of the $1 start up fee deal but staff screwed up and signed me up under a regular membership. Now I've paid over double what I should have!
Mistakes happen and it would not have been a big deal but dealing with the management here has made me never want to join a gym anywhere ever again!
After being fed up with the run-around, I cancelled within the 10 day cooling off period but I have a feeling that Tam screwed that up on purpose and I'm going to have to fight with these scumbags again in 15 days.
-
October 2024 by Chris Martins
Came over from using LA Fitness. Prices are better, the gym is very very clean and open 24 hours. You don't feel intimidated either. Staff are friendly also.
-
October 2024 by Travis Howard
Great place to work out for a good price. It's pretty well maintained and very clean. Staff is great and address issues quickly. Never had any problems here. It does get pretty busy in the evenings during the week.
-
October 2024 by Siju Sebastian
Very bad customer service.
-
September 2024 by Loretta M
Don't ever share a locker with a friend. You will be accused of trying to steal by the staff and be threatened with the cops. I was getting dressed when I was done I locked the locker my friend and I were sharing and now planet fitness called her and said I was caught trying to steal ok lady the locker I touched was the one my friend and I were sharing hope you are happy with yourself because you are a liar and should of accessed the situation and should of asked my friend because the locker I locked and touched was the one we shared.
-
September 2024 by Kailey C
I went to this gym for awhile and liked it for the first bit I was there, it was clean and the staff WERE friendly. I had some things happen and couldn’t keep going, I was still paying the fee’s and I just paid my annual fee and I haven’t been since last November. I go to cancel the membership (since it HAS to be in person) and the general manager helping me was so completely arrogant, I explained the situation and I was met with a rude smile and him escalating the situation when all i asked was if i can get a refund, he said no i can give you free months instead. That’s completely valid in exchange but if i didn't come for almost a year already why would I continue to “come”? Then he also proceeds to ask me whose fault it was that I didn’t come in for the past almost year? That is SO extremely rude and disrespectful and completely goes against all your welcoming policies. Not only am I now pissed off about still having to pay the annual fee for this gym that I literally CANCELLED, I also got some rude remarks from the general manager? So ridiculous and I put in a complaint already. Do better on your cancellation policies because I know i’m not the only one who’s had issues with this.
-
September 2024 by Owen Lorry
Don't sign up. Gym staff is rude and staff does not do a good job cleaning up. The reviews that are 5 star are from the staff asking people to give a 5 star review on the spot.
-
September 2024 by Garry Dhaliwal
Nice clean and managed
-
September 2024 by Hiro Bui
Absolutely rude staff, came down to workout with friends (July 31st around 11pm), guy with some strange silver single spiked hair at the desk refused my youth pass (14-19). Says "You're not in highschool" That doesn't matter, the pass is aged 14-19 on the policy. I'm 19...
Do better.
-
August 2024 by jess rogers
Always clean and not over crowded
-
August 2024 by Rohan Patel
Well maintained
-
July 2024 by Howayne Smith
There is a working here told me I couldn’t train my 12 year old daughter who looks like she’s 16 and every time he’s working there’s 10 years old kids working out here because he’s cool with their parents and they have poor customer service they couldn’t provide me the manager contact saying no manager is on shift
