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May 2024 by Red Sheridan
One of the most inconsistent shipping companies in my life. I had a package arrive months ago fine at the same address I am at now. Today I find a slip on my mailbox telling me that a package was attempted to be delivered 3 days ago. It told me that the driver tried to deliver and I was not home, I was in fact home and no contact was attempted to be made. No one buzzed up to the apartment, no one bothered to contact the building management to get in (like other companies have done), and the door tag was left on the main door to the building it seems. So clearly the delivery driver didn't attempt to deliver.
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April 2024 by marc g
Worst delivery service around. By far. Beats them all.
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February 2024 by GPinkney15
They sent me a package, delivered to the wrong address, wrong door, and had pictures to prove it wasn’t my address. The address was correctly put on the box as the receipt is my correct address. Then denying responsibility saying the driver delivered it. The picture is no where near my address, so yes of course the package disappeared, and now I’m on the line for the cost. I can’t think of a worse service.
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January 2024 by Jason Rodgers
Great atmosphereGreat staff
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December 2023 by Brent McMahon
Almost impossible to talk to an actual person online or by calling. Delivery updates were that it was on time and on schedule. Delivery by 8pm. However, it was logged back in at the shipment center at 645pm. I waited for the delivery but I guess the driver wanted to go home early?? Paid for express shipping and got anything but. It made it from NY to Ontario Canada in a day...but takes the Barrie staff 3 days to get it 20 minutes away?? Brutal! Don't worry though...all I have to do is call the shipper in WASHINGTON NEW YORK and ask them to allow me to pick this up from the FedEx location in Barrie ontario. Are you people serious?!?
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December 2023 by Christine Tiffin
Staff very helpful. Went over above with a difficult, heavy parcel.
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November 2023 by Doug Weatherall
They have my address, but they can’t seem to find my place. I keep getting a response from them, that no one was there for pick up of package. I run a business and we are open from 9 to 5. They last tried to drop off at 2:20 pm. I have no idea where they tried to drop off, but it wasn’t here. The worst is that you can’t even talk to a real person, in order to resolve the problem.
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October 2023 by Ever After Bridal Boutique
Always take great care of our packages
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October 2023 by Samantha Culley
Absolutely the worst customer service ever.. I have an issue I need a real person's help with and because I don't have a "tracking number" the automated thing won't even transfer ... so I'm left irritated and have received ZERO help
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October 2023 by chanel opala
I went there without a tracking number and the lady behind the counter did everything to find my package. She ran all over that warehouse.Thank-you ❤️
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October 2023 by David Steele
Great staff! Very friendly and helpful. Thanks, ladies!
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August 2023 by Vasily Titov
People were nice.... but shipment got screwd up again... had to drive for 150km to get my package all the way in Barie, ON.
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August 2023 by InspireApon
Terrible customer service, when you need help you are forced to speak to a robot that is useless and doesn’t help in any way.
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June 2023 by Brent Turner
New E bikes, sent from New York City to Ontario, and only took two days. Highly recommended.
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May 2023 by Mike Herman
Really great customer service. I went there knowing that I missed their home delivery. They told me that the truck wasn't there yet and to come back in an hour. I was just about to start my car when they knocked on my window. She had called the truck, and it was just about to enter the station. She told me to give the 5 min and come to the desk. 5 min later, I went inside, and they had my package waiting for me. Excellent staff.
