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October 2024 by john cameron
Customer service was great. Thanks Donna
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September 2024 by Frank Raco
We went to DOT for the very first time to buy two outdoor patio tables each with six chairs and spent over $7k. The saleswoman Donna told us that there was an upcoming sale at the end of August and that if anything we bought did end up going on sale, that they'd credit us the difference.
After spending so much, we were very surprised that they did not offer free local delivery. We had to arrange to bring a large trailer to pick up everything. The pickup did not go very smoothly as we had hoped and unfortunately not enough characters allowed here to go into more detail.
After leaving the store, my wife called Donna to check if the upcoming sale had any discounts on the merchandise we had just bought so we could get credited any difference if in fact anything did go on sale. She responded that she didn't think so, but to wait while she checked on the computer. After checking, she told my wife that none of the pricing would change for the sale and so there would be no credit.
After getting the merchandise home, we realized that there were a number of problems with various items. Chairs were scratched up and were stacked without individual packaging, feet were missing from chairs, etc. It was clear that some of the chairs were received from another store and were likely damaged returns. It was evident that nobody even cared to check that our order was complete and included quality "new" merchandise as one would expect for this amount of money.
The next day we returned 5 chairs to the store and expressed how disappointed we were that they gave us damaged merchandise with missing parts. Donna said she would have Jane the manager take care of this since she was going to be away on vacation for two weeks. I also asked Donna a second time if there were any changes to the pricing that would get us a credit back as she had mentioned prior to our placing the order. She confirmed by saying that there were no changes to the pricing of the items we had purchased.
Before leaving the store, I decided that I wanted to take a quick look at the same table and chairs in the showroom. At that time I noticed two signs on the table that showed that there were in fact two promotions - one offering to save the tax (13% HST) on all regular priced items, and another offer for 40% off on chairs that were floor models. We realized that we were lied to and after dealing with Jane a day later, we ended up obtaining a refund of over $1300 from the combined sales. This is no small amount of money to be lied to about!!! If we didn't go back to the store showroom and see for ourselves, we would have lost this money!!!
Further from this, the furniture items seemed to be made with a severe lack of quality control and horrible assembly instructions.
As I explained to Jane, this was an opportunity for them to make up for the terrible experience we had in some sort of way so they can perhaps restore our faith in them as a business. Otherwise, I did say that we'd have no recourse but to simply leave them a 1-star google review of our experience and warn others. Clearly, they could not be bothered to even try to "right their wrongs" as the only thing they were willing to do was to offer us 7% savings on their overpriced cushions that we showed interest in.
If this were my business, I would have offered the cushions (or at least some compensation) at no charge to make things right and attempt to salvage their reputation from a very negative experience. Clearly DOT is not interested in taking the time to make sure that customers get new merchandise that is not damaged, whether it comes from other store locations or not. Being lied to twice is also a huge negative when buying from a business you would anticipate that you can trust.
I think consumers don't mind spending a little more money if it means getting quality merchandise. In th
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July 2024 by John Florian
We needed a cost effective umbrella solution and DOT Barrie solved it
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July 2024 by Elena Mazinani
Donna was helpful and knowledgeable in showing us the beautiful furniture
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May 2024 by Barbara MacDonald
Thank you to the totally outstanding Team! You were all super friendly, helpful and a dream to work with. Our deck looks amazing! Barb M
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April 2024 by Mike Trodd
We made our first purchase at this store in mid February and the item wasn’t in stock. It was ordered and they notified us when it arrived at the store. They agreed to keep it until our return in March. I made another purchase today and they will hold it until we return in a few weeks. The staff was pleasant and happy to help. We were impressed with the selection of beautiful pieces in the store.
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February 2024 by Emily Parrott
Amazing staff. Answered all of my questions and went above and beyond to help me. Thanks Jane and Kristin!
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October 2023 by Dylan
Jane and Kristin were absolutely amazing and helpful, store had a great selection. Would definitely come to this location over any other.
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October 2023 by Alexandra R.
Jane and Kristin provided an easy checkout and excellent customer service! I’ll only be coming to the Barrie location for my furniture from now on
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April 2023 by Jean Nash
Wonderful staff at Dot furniture in Barrie. Customer service is 6/5. We were not happy with the first set and Jane took it back no problem. She made sure we were happy with our next purchase.She knows her products and prices are competitive
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November 2022 by Rick Chandler
Great selection and friendly staff !
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November 2022 by Martha Koetzle
Beautiful furniture. We were there for small items not furniture
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September 2022 by Wendy Brown
Bought outdoor furniture and was given 4 right cushions (curved on back right corner) instead of two right and two left. (They could not be flipped over). One of the new cushions also had the stitching coming undone. When I went in I was told the four cushions were not incorrect despite the fact they didn’t fit correctly and I was told it would take 4 weeks to fix the stitching. Very disappointed!
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August 2022 by Deborah Miculinic
Horrible staff at Barrie location. Guy playing on phone couldn't give me any help. Bought some cute tiny planters no bags or anything to carry them out. After my purchase no thank you or nothing he just went back to playing his phone. Boy... customers are such a pain eh?
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May 2022 by D Stevens
This store has be my go-to outdoor furniture store for many years. They are in a new location which is far larger and well appointed then the previous one. Yes they are pricey but the quality is there. I haver furniture from over 8 years ago that is still as good as when I bought it. Im hoping my recent purchase, who ih was not cheap, will stand the test of time. Management should advise their employees that its not ok to pick their nose, wipe it on a shelf and then into their pants. I spotted this disgusting sight and would have spoken to the manage had she been there that day. I wont deduct a star as it was the action of one employee and I hope it never happens again. Let's stay safe in this post covid period.
