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May 2024 by Kim C.
I went to this place to get a hitch installed in my vehicle. The receptionist told me she had been there for just two weeks and I thought she was very nice and very informative. I enjoyed speaking with her and the installation went through OK. Things went horribly wrong, when another woman inserted herself into the situation and kept insulting me and kept telling me that it was not my fault I had the wrong bike rack. But she went further, humiliating me. She kept using my first name over and over and over again and speaking to me as if I were a child who was in trouble. . I told her she was making me uncomfortable and she kept saying that's not my fault! when indigenous women are spoken to integrating ways, it hurts even more. She took a $75 deposit from me and when I asked that to be credited to my account, she refused telling me that she sometimes forgets to charge the customer. The $75 charge is very clearly on my credit card. the bill was also $250 higher than what she quoted me on the phone. I read the other review that this place is under new ownership. It's really unfortunate that it started out as a wonderful experience but me I felt humiliated and I told her I couldn't get out fast enough. What a degrading experience. If a customer is genuinely asking you for help, try not to degrade them. I did not deserve it.
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April 2024 by John G.
I have been coming to this establishment for close to twenty years. Apparently the ownership has changed which was very apparent today.. While waiting for my vehicle there was a scene between an extremely irate customer and the owner. In my opinion the customer was absolutely right. After that unpleasant experience I left and after reviewing my bill, I phoned the owner and explained that my vehicle was worked on for 20 minutes and I was charged for one hour shop labour. The owner informed me that was a standard rate for installation, and that more than one person had worked on it. Needless to say I won't be returning to this business.
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March 2024 by Joanne Kennedy-Dew
Great service & professionalism! I have had 3M filming on two of my vehicles, done at DDF, and couldn't be happier. From the friendly, efficient front desk staffer Jacqueline, to the quality shop work done every time. Thanks!!!!!
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March 2024 by Ron Gallant
Had a kill switch installed on my Ram and I’m very happy with the results. I would definitely recommend them to anyone planning on doing this.
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February 2024 by Peter D Ham
Great service, on time, and done right !!Thanks
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February 2024 by Lee Merrill
Good service for rust control
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February 2024 by Krypton n
DDF has gone above and beyond the entire time I have owned my car which has been 5 years.They installed my car starter for Audi .If I have an issue with hardware or software Jaqueline and Eric will do everything possible to resolve the problem and get it fixed as soon as possible.I had a dash cam installed by DDF for a very good price. Unfortunately I had an hardware issue but they replaced the unit hassle free under warranty.Anytime I need information on products or pricing Jaqueline is reliable and figures out exactly what is needed for the job at hand.I received prompt email reply’s , convenient appointments and great pricing.Jaqueline goes out of here way and follows up with an email to confirm everything was working well after each appointment.Finding a reliable trust worthy shop is hard to find , don’t worry DDF is your place!!Lee.S
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January 2024 by Brian Woods
Was happy with my service. The people working there are great in trying to help me learn my new device. But, for what ever reason there was one who was not helpful. She was making the situation worst. I just finished making a purchase and was asking for help learning the product. I was told to read the manual and basically it was up to me to learn it. Yes this is correct but I would like a basic understanding before I left. Eric was great and so were the other staff in helping me. They were patient which I needed not so from the the other.
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January 2024 by Penny Murillo
Went in for an appointment today to have a car remote starter put in my vehicle. Very helpful staff, answered all my questions and they were fast and efficient. I was originally told it would take 3 hours and it took 2 hours. So far I am very pleased with my new starter.
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November 2023 by Jon Hunwicks
I see the odd person complain on here BUT that hasnt been my experience. I came to DDF initially to have an security system installed on my new truck. The one we decided on wasnt compatable but they took the time to find one that is It works great, no complaints. I then decided to have my truck Rust Checked another day and they did a great job. Deff recomend
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November 2023 by Maggie Wyder
Very accommodating to my schedule and competitive price
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October 2023 by Michael Butorajac
Been undercoating my car here for 20 plus years now among hitch installs, bed liners, tint and many other services. The owner had retired and now I find they have raised their prices by 40 percent. A 110$ oil spray is now 160$ plus taxes. Wish my salary went up 40 percent like their prices have in 1 year. Nice way to treat a customer of 20 plus years. Never mind all the family members, friends and neighbours that I have personally brought to your business. Customers be ware... This is not the same business it used to be when Doug was running the show. Sad state of affairs! Time to move on and I will be letting all my many automotive contacts know about this new form of business at DDF! Brutal!!Your claim about raising prices 10$ per vehicle is a lie and folks are not as stupid as you think they are! You were rude, ignorant and arrogant in your responses. As Doug personally told me on the phone you dont care what your loyalty customers think. Its all about the new generation and he acknowledged that many of your customers are upset about your new pricing and its not just me. You are not your dad and never will be. HE knew how to take care of his customers. I guess pissing off your core customer base is the new business model. Good luck with that!!
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October 2023 by shitfaced 905
Paid top dollar for a rushed incomplete rust check application on two vehicles in the same day. Once I got home I checked under my car and the truck I had sprayed and was surprised to find that the frame wasn't coated inside or on top neither was any holes that the applicator could have reached into it. looked to me like both vehicles were just given a quick bottom spray and then rushed out the door I'm very much disappointed in the quality of the job. the car was completely dry in the rear wheel wells. The plastic liners was covered but that's of no use on the plastic
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September 2023 by Erronius Maximus
Just had my Toyota in to install a dash cam that I had purchased off the net that turned out to be much more complicated that originally thought. DDF installed it for me it really great time and price was perfect. I found it very organised and everyone was very professional and kind. Also, the install turned out perfect... thanks so much.
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September 2023 by paul kane
Really impressed with the results Eric did a custom steel mesh be hind my front bumper to prevent further condensor and air conditioner damage on my toyota rav4 . Very happy with the results.
