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November 2024 by Navi brar
I recently visited Champs Sports to exchange a pair of shoes for a different size, but I was disappointed with the experience. Despite the shoes being in new condition, the staff refused the exchange because I didn’t have the receipt. I understand the need for policies, but what bothered me more was that the employees didn’t seem to have a clear understanding of their own return and exchange policy. I expected more from a brand like Champs Sports, especially in terms of customer service and transparency around policies. I won’t be shopping here again.
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October 2024 by Madaline Font
The staff can use some training on customer service.
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October 2024 by Noah
My favourite thing about going to this location was leaving.
This location has awful customer service. You are better off ordering online.
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September 2024 by Shannon O'Callaghan
I called the store at Georgian Mall tonight to see if they had a specific shoe and size for my daughter tonight and the guy said they did. I asked him to put aside and she’d be in to get it. My husband then drove her from our home 1 hr away to pick it up. When they arrived, the guy said he knew they were coming and he didn’t actually have the shoe! Obviously he didn’t even check to see if it was in stock- just assumed. Lesson learned- buy direct from the supplier and skip Champs. Customers lost.
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September 2024 by Farhad K
Not good customer service
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September 2024 by Elio Pinta
I went to champs just this evening it wasn't very busy the first employee to help me was Anthony he was very helpful and helped me get my size quickly thank you again 10/10 customer service would definitely go again.
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September 2024 by nicolas castro
it was a really good experience especially the employee anthony he helped me with everything i needed and had really good energy 10/10 worker we need more people like him
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August 2024 by Serenity
I hate writing bad reviews but the customer service here is just so so awful. Every single time I have gone into the store I have been ignored and the employees look annoyed as if they want us to leave. All I really need is respect because today we greeted the employees and were still ignored. Even if I wanted to get shoes from this place I wouldn't simply because of how awful the customer service is :(
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August 2024 by Mehar Kalra
I visited Georgian Mall, Barrie at Champs Sports this evening dated August 2nd, 2024. I really had a awful experience with the customer service mainly with two guys (ANTHONY and LINTON) they were reacting like racist. Moreover, Anthony was laughing on my face even doing the billing for thrice. Like what is wrong with these guys. They are suppose to do their job like helping customers to reach whatever they ask for. Now, I would like add for Linton, he was so rude like he was litterally ignoring us evening after we were raising our concern. I highly recommend everyone not to visit this store anymore. If possible, I request the lead should must read all the reviews. Since, before I started I saw all the negative reviews. If any lead can forward this to the management it would be highly appreciated.
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August 2024 by Bhavesh Punjabi
The people in the store are very rude to deal with they seems racist they were not very helpful specially the guy name Anthony and linton.
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June 2024 by xXCOINXx
Great service...only problem I went for 2 pairs size 10.5 only had one ....all good though
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May 2024 by Philip
LOL worst customer service imaginable, ESPECIALLY the front entrance, no one in the front entrance ever greets anybody (If I don't greet them, they stand there on their phones or look at you and don't say anything). However, I'm not gonna discredit the really nice employees that check in the back for you (the ones NOT in the front entrance). Anyways, the shoe selection is really nice ;).
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May 2024 by Hadji Qudus
Very Poor Customer Service and if you are Black watch out, most of the workers there are racist too.
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February 2024 by Sukanya C M
I visited the Champs store in Georgian Mall on February 13th at noon and was extremely disappointed with the level of customer service I received. The employees were incredibly rude and unhelpful, making my shopping experience very unpleasant.From the moment I entered the store, it was evident that the staff had no interest in assisting customers. When I approached an employee for help finding a specific item, I was met with dismissive attitude and was told to "just look around" without any further assistance.
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February 2024 by Patrick P
Manager at this location is a gentleman and always good with my kids. He's definitely a sneakerhead which makes shopping there and the experience so dope ! ?
