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August 2024 by ian searle
after purchasing tools from busy bee barrie for more than30 years i have decided to terminate purchasing any more after 3 bad experiences first i bought a wood lathe which was damaged they were not willing to replace damaged motor housing because i had deposed of the wooden crate after much back a fro they sent a replacement next i bought a bench slow grinding machine when i switched on it mad a loud nocking noise they did replace next i bought a dust vaccume system half the bolts were missing and finally i needed cbm wheel for the grinder they told me i needed a adaptor when it arrived would not fit ,returned to store they said it would not fit as it was not for my grinder but as i did not keep the plastic bag it came in so i left the store dissapointed over a 26 $ item over the years i have spent more than 30000$ BUT NO MORE the days of good servie has past ian searle
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May 2024 by rob Hall
I love this place. So much knowledge of their products and customer service. I enjoy every visit. I seem to learn something new about a craft I feel I already know a lot about. Thank you for your hard work , and I will see you again!
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May 2024 by Ann Smith
I squeaked in just before closing,
on an errand for my hubby, and the staff were so gracious, good-humoured, and helpful. Thank you so much!
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February 2024 by Sean Griffin (themusicalchef)
I have spent upwards of $5,000 in the Barrie store and on line over the last couple years. I find most of the staff, including the manager, to be very unfriendly and at times rude. I will shop there only when I have to moving forward. I will search out anywhere else to buy future equipment.
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December 2023 by Corinne Doyle
The store manager, Cris, went above and beyond in helping me find a discontinued lathe that I was planning on purchasing as a Christmas gift.
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Excellent personality willing to help soon as you come in the door
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October 2023 by Gabby (K9__Life)
Useless staff - gift cards purchased in December of 2022 for Christmas weren't even activated, over 200$ worth of useless gift cards because of incompetent staff.
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October 2023 by Gabby LeBlanc
Useless staff - gift cards purchased in December of 2022 for Christmas weren't even activated, over 200$ worth of useless gift cards because of incompetent staff.
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August 2023 by Grumpyoldbugger
Went in looking for a mt2 to jt3 arbor. The guys here triple checked the accuracy of my purchase want. No problem being positive. Wandered around and left with what I came for.
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July 2023 by Chris Doran
Awesome store awesome people love the products.
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May 2023 by Rod Larmer
Very helpful staff in Barrie. Even helped me solve a discontinued item matter.
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January 2023 by Ron Lepard
Love the place, have had a great experience there most times I have gone. They are very helpful and friendly
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January 2023 by M C
On Dec 29, 2022 attempting to return an item at the Busy Bee, Barrie, ON store, that was a face mask for $ 744.00 dollars, and bought on Nov 15, 2022 from their online shopping. Let me just say, there were no specials rules, comments or exclusions or procedures to return this item on their website, except for within 30 days and receipt(but different if (a xmas gift as per the clerk).We brought the item intact in the box, with receipt, and speaking with Ken ( very rude clerk) he declining stating it was over 30 days, once i explained it was a xmas gift, he then said, you should of told us (i didn't know how i could have, when the question was not available on line)No way no how, would they consider the return, then it was because of Covid, that it was "not returnable" so on and so on. Chris, their "manager" was just as rude, uncaring, completely unsympathetic to anything, and then we were yelled at by Ken, "Get out of My store, we don't need your business" We had no idea that Ken was the CEO of Busy Bee Tools.This after having spent over 34000.00 dollars on various tools and accessories during the 2020-2022 period.We were so stunned by their excessive reaction, taken back by the sheer rudeness of these 2 individuals, that we further contacted the Concord head office on the 30th, and as of Jan 10, 2023, ( after a reminder email) the "customer service" manager, Daniel declined any compensation, any apology, any kind of civility, in the very but now familiar, rude, curt, uncaring way he could muster.If we could give a Negative review, this would be the one!
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January 2023 by Mac C.
Dec 29, 2022 we anticipated to return 1 item, to the Busy Bee Tools, Barrie store, do more shopping, and drive 4 hours home. Once arriving and attempting to return the item that was a face mask for $ 744.00 dollars, and bought on Nov 15, 2022 from their online shopping. Let me just say, there were no specials rules, comments or exclusions or procedures to return this item on their website, except for within 30 days and receipt(but different if (a xmas gift as per the clerk).We brought the item intact in the box, with receipt, and speaking with Ken ( very rude clerk) he declining stating it was over 30 days, once i explained it was a xmas gift, he then said, you should of told us (i didn't know how i could have, when the question was not available on line) No way no how, would they consider the return, then it was because of Covid, that it was "not returnable" so on and so on. Chris, their "manager" was just as rude, uncaring, completely unsympathetic to anything, and then we were yelled at by Ken, "Get out of My store, we don't need your business" We had no idea that Ken was the CEO of Busy Bee Tools.This after having spent over 34000.00 dollars on various tools and accessories during the 2020-2022 period. We were so stunned by their excessive reaction, taken back by the sheer rudeness of these 2 individuals, that we further contacted the Concord head office on the 30th, and as of Jan 10, 2023, ( after a reminder email) the "customer service" manager, Daniel declined any compensation, any apology, any kind of civility, in the very but now familiar, rude, curt, uncaring way he could muster. If we could give a Negative review, this would be the one!
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January 2023 by Bob C.
A preamble I rarely leave reviews but here goes, Chris and Ken where the employees I dealt with. Tried to return a Christmas Present, was told that it was over thirty days and was not returnable? Got a little excited and the clerk "Ken" told me to get out of the store that they didn't need my business, well guess what . That is the last dollar I will ever spend at Busy Bee. (I have spent thousands)And all of my wood workings friends will hear the story. Busy Bee new motto "We don't need your Business" guess what it works!
