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October 2024 by Melissa Bergstrom
Approached the checkout slowly while the cashier was helping another customer, she finished helping the customer and just left the area completely without saying or even acknowledging my husband and I. We waited a bit because we figured she saw us and left because she had to take care of something else. However, she did not return. After waiting for a bit I had to yell out if I could get some help please, before another staff member came to the front to assist me. I have always loved this store, but I was very disappointed with customer service received today.
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September 2024 by Srinivasan Sethuraman
Very nice place for home decor and home furnishings. Well maintained
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July 2024 by Karin M
Always friendly staff in this store and receive extra good service yesterday when trying to decide which curtains to get! They look awesome in the guest bedroom!
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June 2024 by D W
The staff at the store were great. The products I ordered were sub par, I would not use the product in my house if it was free.
I have never been to a Bouclair store before. I ordered a couple pieces of wall art after a few renovations. I was not expecting high end quality, but I figured it would match the refreshed decor until I find the perfect pieces.
One came unwrapped with a dark flaw along the top and white paint specks in the art.. The second piece had large sags in the canvas as it wasn't stapled tight enough to the frame.
The staff at the store were very helpful. It was disappointing to see other copies of the same pieces has the same - or worse flaws. I was told they could re-order the pieces but the quality would likely be the same.
Wasted two trips to the store, waiting almost a week for the pieces to arrive. Shocked that they sell this low of quality products.
As others have noted, the store hours are not convenient.
Again the store staff was great, I was surprised by the poor quality of the product.
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May 2024 by Julie Johnstone
Went to Bouclair Barrie yesterday and had such amazing help from Sheri. She was extremely kind, knowledgeable, willing to help, and gave us great advice without us feeling pressured at all. We really enjoyed the atmosphere of the store in general but having Sheri's help made the experience so much better! 10/10 customer service:) We will definitely be back!
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March 2024 by Jay Patel
Ridiculous hours what store closes at 5PM on a weekday you are in the business world keep yor store open just like all the other stores at Park Place
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February 2024 by Steve Handley
This place is phenomenal. The staff is not only helpful but also so much fun. They make the shopping experience even fun for guys. The selection of good quality furniture and decor is second to none.
They actually have a return policy that's fair. 30 days money back as long as you bring the piece back in it's original box disassembled. Unlike the Brick and Leons where there are no returns without exception and urban barn where they claw back 15% if you want to return anything.
Shop here it's fantastic!
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January 2024 by AB
I love the products. My only complaint is that you can’t return bed sets if you don’t like them. For me, it was stressful putting that amount of money down without an option to return if we didn’t like the product/Color
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December 2023 by Aamina Habib
I am shaken whilst I write this review. In my entire life, this is for the first time I have had such a pathetic experience at any store. I ordered a lamp online and it was meant to be picked up from the store. This is highly inconvenient. The world is beyond globalisation 2.0 and this stores service lags behind. Anyhow, when I ordered it stated you can pick it up on 26 Nov (I ordered on 24). I have a newborn and I went all the way to pick it up and then what happened was ridiculously poignant. I thought of taking a tour to find more furniture items as we are setting up our new apartment and I politely asked team member there if I could get her help. She raised her brows and replied "I am folding and tying knots (to the runner/blanket whatever it was) i will come after this". I kept standing with an infant and she languidly kept doing what she was. (Everywhere mother with newborns are given priority and you know why right?) When she arrived, it seemed pretty obvious she is not in a mood to answer anything. I asked about a product if that was on sale too and she said "yes! As that is already written on a front tiny board" I asked how much is sale on it and how much would it make after sale. I never knew this is going to bother her so much and she replied "you must have phone, take it out and see for yourself". I was shocked. In past, I have asked this question at the top end brands, everyone is on toes to help kindly. I thanked her and moved on and then I overheard her talking to a white lady very casully about her dog and she was super nice and even asked her if she needs help. This clearly makes her Rascist. What wrong did I do that she was so unwelcoming! My and husband and I changed our minds and thought of not staying in the store for an extra minute. I wont lie, yes I was petrified by her behaviour/ attitude. We moved to the counter and this beautiful young girl with big pretty eyes was polite. She searched for our order but couldn't find. She then called a manager and guess what it was the same woman I was referring to earlier in this post (rude woman). She came and again with such stern tone and face she said your order is still processing your credit card. I said it has cashed the amount and then she asked me to show her the email i have received asking me to pick up my order (rudely). I was confused and I started blabbering on and on (words which made no sense) (I was afraid yes i was) and she obviously couldn't understand what i am trying to ask and she kept asserting herself. Who in earth told me that I will receive an email and then I have to go to store to pick it up? No one. It just mentioned on the e-receipt to pick it up from store on 26th.Her attitude bothered me even after I left the store and later when I had dinner. I went through the reviews and yes there are alot of complaints and bad reviews regarding poor customer service in general and manager's rude behaviour in particular. I am curious why would Bouclair hire such people? And pay no heed to the complaints? They don't want to retain customers or what?I went to Homesense right after this store and I was pleased to see smiling and kind team there. I was compelled to admire them publicly which I did. Bouclair HR dept. Should learn from Homesense team when it comes to hiring!! Human Nature is important than years of (hollow) experience!I have closed all tabs with items that I liked at bouclair and was about to order. Its a NO Forever!!!
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November 2023 by Erin Monett
My husband just drove 1.5 hrs to return a mirror for me because I am out of the country. The manager at this location was extremely rude to him because he didn't have my credit card (he explained it is with me out of country) even though the item was still in packaging and he had my receipt. She would only issue him a store credit and said "she has until November 17 to bring her card in". Well I'm not able to do that as I will still be away. I think this lack of customer service is disgusting and I will never shop here again, nor will I recommend this store to anyone. There was no consideration for how far he had to drive or securing my future repeat business as a realtor with my own staging inventory. My husband is a very polite man and did not deserve to be treated this way.
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November 2023 by Barbara Gilbert
Love the merchandise, but the prices are ridiculous. Frankly I don't how it stays in business w HomeSense a stones throw away. HS has the same type of home decor (probably better quality) for way less ? money
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October 2023 by Sakeena
Pricey
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October 2023 by Sharmeen Kidwai
Exit Very
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October 2023 by Elsa Bagnall
Shoutout to Alexis! Exceptional customer service, product knowledge, and unbelievably upbeat!
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October 2023 by D Soza
Friendly staff
