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August 2024 by Niousha Gh
I visited Urban Barn today and had an extremely disappointing experience. The store manager's behavior was not only rude but also seemed resistant and dismissive, especially toward us as minority customers. Her tone was condescending, and she made us feel unwelcome with her attitude. It was clear that she was looking down on us rather than offering any real help. I expected much better from a reputable store like Urban Barn. This kind of behavior is unacceptable, and I hope the company takes steps to ensure all customers are treated with respect and dignity.
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June 2024 by Alexa Cheng
Came into the store to decorate our new home and found associate Sarah so lovely and helpful. She was patient in helping us find pieces that suited our place and had excellent taste when it came to home decor. Would highly recommend chatting with her!
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April 2024 by Alexandre Fournier
We absolutely love the staff at this location. I believe it to be the best UB in the city.
Always friendly, willing to help and they ensure to bring your project to life.
The home wouldn't be anywhere as beautiful without there
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June 2023 by patti magee
I called the Barrhaven store to see if an outdoor rug I saw on the website was available at the store. The individual I dealt with was very polite, friendly and professional, and agreed to hold the rug for me until I could get to the store, two days later. When I went to the store, they had the rug waiting for me and it was a straightforward transaction to buy it. Great store, great staff!
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April 2023 by Kathy Albert
The staff were extremely knowledgeable about all of their products. The selection of furniture was great. All in all I would highly recommend Urban Barn!
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April 2023 by Sherif Nour
bought the levi abbott bed. not worth 1900 includig tax and hard to assemble
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December 2022 by Pierre Cote
Beautiful Store, helpful employees, curtious and kindThank you
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December 2022 by Michel Blain
Great store with lots of items - staff is very friendly and helpful.
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November 2022 by Joanne Niemi
Great assistance with my shopping, the sales were awesome
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November 2022 by I D
Staff are very helpful.
I love buying from Urban Barn.
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November 2022 by Thomas Lennox
Very nice pieces, staff helpful
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October 2022 by Jordan Leeks
Called the store prior to leaving home and explained I’m going to get there right at closing time to pick something up I’d put on hold, and asked them whether this is OK. Despite the tight timing, the UB staff communicated this was fine on their end. They were accommodating enough to say they would have the order ready at the desk for a quick interaction.After a 25 minute drive, upon arrival, I was informed at the door that it was one minute after closing time, and that the cash register was closed for the night. Ended up driving 50 minutes in total, after the initial staff I’d spoken to said it was no problem, to find out they could no longer accommodate me picking up my on-hold order. If there was an issue getting there right at closing time, the initial staff member I’d spoken with should have made this clear, and I would’ve come the following day instead.Not a happy customer.
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April 2022 by Omer Hussain
Always a wonderful experience with Urban Barn (some exceptions with online orders being out of stock after order has been accepted). They have the most consistent customer service across all their stores. Representative are never pushy and they would always give you correct advice. Almost all the things in our living room are from Urban Barn not only because their stuff is good but also because their customer service is amazing. One suggestion: It would be great if Urban Barn allows other stores to ship items to a different store if things are not available online. It would save us long drives to other cities to pick things up.
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March 2022 by Winnie Luo
I usually like this place and enjoy their products. When we shopped there one time the staff gave our kids a toy to play so we can shop. This Wed when I went to pick up a table, one of the staff was not very nice, gave me a wheel cart and never offered help when I was trying to move a big box myself out of the door and loaded it to my car, not even came to open the door for me. When I went back and looked at some stuff she came and ask if I need anything. Excuse me?
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February 2022 by Zac Zannella
Employees did not make contact, talked the entire time amongst themselves talking about their weekend plans. I tried to get their attention, but they were unable to see me as they where having too good of a time.I’ve purchased many items from urban barn and will continue to do so but not from this location.I will not be returning
