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September 2023 by Diane Murphy
My experience with this shop was amazing... their work was impeccable and their service far exceeds the norm! If I could give them a higher score, I would!Service: Body & Trim
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July 2023 by Rehan Ratansi
Amazing experience with this shop, exceeded my expectations and got my car back to me in time to enjoy it for the summer.Service: Body & Trim
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May 2023 by Laura Cole
Staff is very friendly and took care of everything including rental drop off. They were upfront about a back ordered part and got me in as soon as they had it. It was a repair job after someone rear-ended me. The repairs are fantastic and the paint is blended perfectly.Services: Painting
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May 2023 by Ehsan Jeffay
Amazing service! Highly recommend. The staff are amazing and informed me about everything about the repair of my car. And they were so quick! Go here! You won't regret it
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March 2023 by Henny Lecti
Had a disgusting experience at assured aurora due to the receptionist Chris. Extremely rude and racist. Treated my family like garbage just because of their accents. I will be filing a complaint to corporate and I also have multiple other people who have experienced the same thing. She was very nice to the white family in front of me but when I came up she talked to me in a very rude manner and even raised her voice. It's disgusting that in this day and age someone is discriminating against others based on the colour of their skin or how they talk. Unacceptable!
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February 2023 by Katelyn F
The shop did an amazing job on my repairs. You can’t even tell there was any damage! The staff are so helpful and friendly if I ever need repair services again I’ll definitely be a return customer.
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February 2023 by Michelle F
Brought my vehicle here to have body damage repaired after an accident, and glad I did. Had the pleasure of being assisted by Henry Cui. He was very professional, and experienced went above and beyond to answer all my questions and ensured my vehicle was repaired in a timely, and prestige manner. My vehicle came out looking like it was never in an accident. Thanks Henry! I'll be back if I ever need body repair again!Service: Painting
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October 2022 by Romeo VW
Came to get my vehicle fixed from an accident.Spoke with Mike and Chris when dropping off my vehicle saying it will be a quick process. I presented all the damages when I dropped off the vehicle2 weeks laterWhen the adjuster arrived, he stated there was no damage when there is visible damage to the vehicle and you can physically feel the body damage as well.I proceed to receive a email stating both my mirror caps are broken but when they vehicle was dropped off, only one was.They will not cover the fix what they broke. Mike even told me that they broke it when looking at it for the inspection.Mike notified me that they will cover it but not even 12hours later I get another call saying that they won't.I brought my car with some damage to leave with more damage.I regret even thinking of bringing my vehicle here. Intact body shop is the worst and I would stay away from here the best you can.Was promised a lot and received damage.
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October 2022 by Ryan Maines
Fantastic level of service. I was very impressed with the open communication and professionalism. Even when I thought there was an issue with the repair (which there wasn't), Assured was more than happy to help me out. I would highly recommend.Service: Body & Trim
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September 2022 by Maxim Khasiev
Use this shop only if you don't care about your car.It took them 3 attempts to fix a tiny dent and paint a scratch on my door.The first time, they attempted to return the truck with more than 15 easily visible dust particles in the paint. Then they attempted to buff it off, covering the entire door in sandpaper scratches. The dent was also not fixed perfectly. After I pointed it out to them, they called my insurance, saying that I am "splitting the hair".It took a few days for an appraiser to get to the shop and tell them that I make total sense on both the scratches and the dent.Then a few days to repaint the door.And again: more dust and more scratches. They ended up buffing the door for 1.5 hours to make it look acceptable. Not sure how much clear coat I have left on it at this point. All this given that I asked them if they could make the car look like it is out from factory, and they promised to do a pristine job.
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August 2022 by Dale Warren
Quick service and with lots experience.
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July 2022 by Alexander MacKenzie
I was recently in a no fault accident that was quite frustrating. By far the best part of the process was dealing with Vince and Chris and the team at Assured Aurora. The level of customer service is excellent, and given my frustrating experience, I was not always the easiest person to deal with. They were able to provide me details and updates faster than my insurance company, and it really helped navigate the repair process. Oh yeah, and the repairs were excellent too - I feel like my truck looks better than it did before it got hit, and they left me with some mechanical tips to be aware of for the future.If your insurance company sent you here, go with them.
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April 2022 by Markus Hamann
Absolutely first-class customer experience with Vince and the team and Assured Collision in Aurora. I was blown away by the amount of communication and transparency throughout the whole process - not to mention the repair work went above and beyond. Not only was the repair done to perfection - but buffing out some previous imperfections on the car and fresh wash was over the top. Super grateful to have gone to them. Would recommend to anyone. 5/5 Stars!Services: Body & Trim
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November 2020 by William Porteous
Good service, friendly staff and quality work.
