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November 2024 by D Ham
I got a home security system installed by CSP three months ago, and for a service like this, I would normally wait for about a year before doing a review, but based on recent experiences, I am happy to do one now. To start, the customer service is exceptional. Every time I have called, including the first call to get a quote, I have spoken with a person who speaks clear and concise English. Every time I call, I speak with someone who is very knowledgeable about the products and services offered by CSP, and if they aren't, they get me to someone quickly. And I always get a hold of someone quickly! With the last security company I was using, I could wait 20 minutes or more before speaking with someone, and often, the experience was not satisfactory. The last security company was a large, common company, but their service was terrible. And when I did get a hold of someone, they often did not know how to help, so I would get passed from rep to rep, until someone could help. Also, as a side note, I changed security companies when I learned about the major weakness of wi-fi. Most of the big, common companies, that offer home security service use wi-fi, but a criminal only has to cut the cable at the side of the house (and just about everyone has their cable running down the side of their house) and your security system is dead, along with TV, Internet, etc. CSP uses a cell connection. Most of the crooks that will break into your home probably don't have a cell blocker, but they do have common wire snips. It was a real eye opener when I learned the number of years that I was living with nothing but a false sense of security, and just how vulnerable my last security system was. I decided to use CSP because of the helpful answers I received when I first phoned them, and since that time, I continue to be impressed with their tech department, billing inquiries and customer service in general. I highly recommend CSP. They have local offices, you can get a hold of them quickly, you can clearly understand what is being communicated by them and they know how to help!
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October 2024 by Gregory Skoncej
Great service done by tech Tamim explain the location for sensors fast and clean installation very friendly person pleasure to have him in my
house definitely I will recommend csp to my friends and family !
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October 2024 by Alia Henderson
Hardeep was wonderful, friendly, explained everything during and after the setup of our alarm system and answered all my questions. Definitely recommend!
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October 2024 by Rajen Mistry
Review updated after a constructive conversation to address feedback.
Had CSP alarm services from Feb 2021 to August 2024.
5 stars for ongoing alarm system management, responsiveness and honesty.
2 stars for installation from Feb 2021 (due to an installer who is no longer at the company)
I've been with CSP Alarms since Feb 2021. The initial sales person (Curtis) I worked with was fantastic and walked me through available plans/options. Absolute top guy!
Unfortunately I didn't have the most positive install experience, as the installer (no longer with the company) upsold me a device. However, all other installers and virtual customer support were extremely professional and completed work to a high standard where I didn't feel pressured.
The minor issues I had with my installer, my sales rep (Curtis) ironed out the details which restored my faith in CSP's service.
During my 3.5yrs with CSP, they were very responsive and professional. For the remainder of my service, I was very happy with the day-to-day service and equipment never failed.
Upon the end of my contract (July 2024), I wish I was informed my contract was ending. As I maintained paying my monthly price despite paying off all of my equipment. For info, you need to give 30days notice to cancel your plan.
My new sales rep was extremely professional and responsive with questions I had regarding renewing my plan, but unfortunately CSP were too expensive for my budget. However, I would consider going with them again in the future.
I really appreciate one of the senior leaders addressing my google review professionally and taking feedback constructively to address with the sales team.
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October 2024 by Veronica Alexander
Tamim Excellent service done by tamim with so much patients and he help with my wifi and he pair my camera to wifi excellent great guy also csp service is great to have them !
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October 2024 by Rose P
Our new security system was setup by Tamim yesterday. He arrived on time, very quickly completed the setup and thoroughly explained how the system works - including the mobile app. install and setup. Highly recommend!
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October 2024 by Shayna Mendez
Tamim was a a top tier professional. He was extremely professional, well versed in his craft and a funny personable guy. On time, efficient, patient, knowledgeable and a pleasure to have in our space as he works. He makes you feel at ease while he works and explains in detail how to operate your new system. I would recommend 100% for your security needs
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September 2024 by Mani M
Hardeep was very professional. He was organized, knowledgeable and courteous Thanks Hardeep!
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September 2024 by Colleen Ferrier
This company made it so easy to make my home more secure. I had a rather urgent request and Katie was able to schedule the instalation rather quickly. Hardeep was the installer and kept communication with us throughout the day to let us know when he would be arriving. He was so kind and polite, and made great suggestions to where the system would be best placed. The installation was done fairly quickly and Hardeep ensured that we were able to use the system and the app efficiently before he left. Thank you all for making us feel safer in our home!
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September 2024 by Keith Aitken
We started investigating a home security system a few months back. When we spoke to Curtis leBlanc, it was clear this guy really knew what he was talking about and is friendly and not pushy. My wife is very, very thorough in checking things out and we decided that Canadian Security Professionals was the right choice. We are delighted with the system and we sleep a bit better now
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September 2024 by Ian Morrison
I've been a customer for about 8 months. Everyone on the team is terrific. I had some connection issues on my side with my WiFi setup (my issue, not theirs) and they very patiently walked me through it on more than one occasion. When I'm travelling, I can check in and see what's going on in the back yard and the front porch. I have no regrets at all about this company and heartily recommend them.
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September 2024 by George Fava
Install was quick and painless - Hardeep explained everything and did great app demo - thank you!
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August 2024 by Sbubh Singhal
Tamim, we are very happy with your work and we liked your politeness.
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August 2024 by Monique Hesse
Tech Tamim show up on time he did great job I'm glad we're secure and we're happy with the service nice and clean explanation was great great suggestion for the location of the camera and the love system we're happy and we try to recommend CSP family & friends!
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August 2024 by Catherine
Install was pretty quick. Less than an hour. Everything works well and the technician explained how to operate the system. The only thing that could improve is that the technician arrived in his personal vehicle with no identifying clothing. This isn’t a big issue, but it would be good to let customers know before hand.
