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February 2024 by Barry Pillar
Recently I went looking for a new van to replace my 2015 Town & Country. I walked into Racicots and must have walked around the showroom 5 times and no one came out to greet me. There were 2 or 3 agent having fun in one of the corner offices and they ignored me.Then a teacher from the high school came in the front doors and was immediately attended to by an agent from one of the back row offices. This agent had no one in his office and had seen me but never moved to help me. As soon as the teacher came in the building he jumped up and walked right past me. All the teacher wanted was to have some of his students work in the service department on an intern basis. As soon as he left, the agent went back into his office continuing to ignore me.Frustrated I grabbed couple of brochures and a calendar from the front desk and left.Ended up buying a new van elsewhere.Got a good trade in value on my van. Financing package was good.My recommendation is to avoid this dealership. The TV commercials are terrible and the service matches.
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October 2023 by Don Boudreau
Great dealership!I have tried many others and Racicot is a far better experience. Greg, my salesperson was very great to deal with and valued my time. He knew what I was looking for and worked hard to get me a fair deal.
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September 2023 by Gary Dufour
Prompt service. Full explanations of what was transpiring. Vehicle spotless when returned. Provided transportation back to my house.
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September 2023 by Bob Verkoeyen
I had a great experience at Racicot dealership in amherstburg where I purchased my minivan. Air conditioner was having some problems so they tested it and has a leak so it will be replaced under warranty. Awesome. I inquired about oil change in the future and asked what they do besides the oil change when they change the oil. They said they top up all fluids and check the air filters. I told them I usually get my oil changed at Costco because I go to Windsor more than I do amherstburg. I said I don't know if they check the air filters there so they said they would do that for free and lo and behold this was the air filter. The price for the oil change at this dealership is the same what I pay at Costco and the dealership checks air filters and top up all fluids. Costco has never checked this cabin air filter it is original and it was completely plugged. Costco does the mere minimum. This is why I will no longer be getting an oil change at Costco but will be getting it at this dealership which provided excellent service and actually at a better price if you consider topping up fluids. I don't know why I always thought dealerships were much more expensive with oil changes. I can't believe the difference of airflow from the fan now, it's great. They also updated the computer for the fan blower free. Oh and by the way I keep my car parked in my garage. I enjoy Costco for other things but not oil changes from now on. Racicot provided true customer service above and beyond. Ava the service manager, the technician and the cashier were great to deal with. As Arnold said, "I'll be back"
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July 2023 by Dave 33
Big selection and good service. Just wish they'd show the prices, of the used cars on the website, like everyone else does.
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May 2023 by Shane St.Louis
Small lot in Amherstburg, not much used selection. If you need a $60xxx+ priced new vehicle though they have lots of those.
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May 2023 by Chris Galli
Brought my truck in for a warranty issue. Fixed that day! Great service and friendly staff! Looking forward to my next service!
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April 2023 by The Honest man
Go into Windsor. Each time we go here they can never find the root of the issue. When we were looking for a vehicle we didn't even get a call back here n bought in Windsor.
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March 2023 by Angela Tonello
Brought my challanger in for front end noise. The diagnostic report stated it was a ball joint. Had to wait a week for maintenance, then when they gave me the car back the problem was not resolved. They refused to give me a discount on pricing and refused to give Me back the diagnostic fees. The service manager was dude and disrespectful . . They wouldn't not forward me to another manager and hung up on me. I called back and spoke the another manager who also refused to accommodate me. And then had the audacity to tell me to bring my car elsewhere will never go back again
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March 2023 by Keith bulmer
Racicot Chrysler When they say They treat you like family That it's really true The place I ever went to I recommend for everyone to go there to buy a new or used vehicle like I bought a brain new vehicle Because they really you like family I would give them A 10 star raining Friendly and caring people The best thing I can say about this place Is my 2023 Chrysler Dodge caravan I just bought and òn top of it I love the commercials On TV When it says To come and see me Leo We treat you like family That is so true
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March 2023 by Dylan Murphy
Bought my used 2018 Jeep Grand Cherokee June 8th 2021. Greg was the associate who helped me. He is the man. I think he deserves a raise or a bonus or something. June 2022 I had air conditioning issues the warranty expired. I called Greg he said he would see what he could do. The next day I brought it in for a diagnostic, left with a loaner. Next day I get a call saying your car is ready we replaced everything in the A/C unit. I was shocked. He saved me $1800 I can't say how appreciative and grateful I am for his integrity and empathy. I love Racicot Chrysler the nicest most genuine people you will ever meet. By far the best Chrysler dealership. Thank you Greg thank you Racicot.
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March 2023 by Carlo Palazzo
Purchased my Gladiator at Racicot and I can’t say enough about how impressed I was with the customer service. Jamie was incredible. I came from out of town and he made sure everything was taken care of. Compared to my local dealer the difference was night and day. It was well worth the drive.
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March 2023 by josiah babiuk
I will definitely be back for my next vehicle. This family run Dealer really cares about their clients and they worked an unimaginable deal for me due to Covid circumstances. They did what they said they would do which is really important to me in a world full of flakies!!!! Rob, Chris, and Leo thank you for working with me and putting up with me!
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March 2023 by Dan Blazevich
Buying a Jeep at Racicot Chrysler was a great experience. Greg and Chris are so acknowledgeable and professional. They took in my trade and gave me a really nice price for it. They took there time to explain everything. Buying a used Jeep Cherokee was just like buying a new car, No difference! The jeep was spotless and polished upon arrival and detailed perfectly. I have never picked up a car so nicely presented before!!.
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March 2023 by robert bechard
Friendly servise
