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June 2024 by Chris R
The old lady who works there is very ignorant, rude and doesn’t know anything, how did she get the manager job is beyond me. I received a pickup slip from ups without any name, called just to ask who the package is for so we could send the right person to pickup the package, the lady argued with me on the phone, I said I have a baby registry and it could be a surprise gift from family, she didn’t even know what a baby registry was. When your delivery driver makes a mistake, don’t treat all your customers like thieves, the package was for my father and I wasted time and gas going to pick it up when you could’ve simply told me the name on the package. Even when I arrived to the store she kept asking if I know who the shipper is, like seriously lady, you are so god damn annoying, my ID address matches the package item, so anyone in the household can pickup the item on behalf of another family member, learn your god damn job or don’t work there anymore.
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May 2024 by Kesh
Lady was very rude, she took a passport photo which first of all costed us $50. We had to take it to toronto, but they didnt accept the photo as it wasnt taken properly, we ended up having to retake it nearby. We then called back and asked if we could get a refund but they refused to provide one even though other retailers like shoppers would refund if the photo isnt accepted. Terrible service
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May 2024 by Sawnjida Sitara
Good customer service!
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May 2024 by Teddy Gram
She even taped my box!!!Beautiful service from Beautiful people!
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May 2024 by Jim E
I came in person about a Printing request and was met by Litly, she and everyone else at this location was kind and helpful with my request. Going as far as to keep in contact with me via email throughout the whole process to ensure the product was correct and to notify me when it was ready to be picked up. Litly even provided her own feedback and suggestions which go a long way in showing her dedication to providing great Guest service. I will be using this Printing store for any future printing requests as the whole process was very professional and quick. Thanks again to Litly and everyone at UPS as they were all welcoming.
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May 2024 by ash te
Owner is very rude to staff, people on the phone and in-person! She made an error on my address, which was funny because she was very rude to her staff and "corrected" her in front of me and now I'm dealing with customer service. Go to other locations!!!
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May 2024 by Brett Tombari
These people move as slow as the sloths in Zootopia. Ridiculous amount of time to return a package.
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March 2024 by VigTech Consulting
For quite some time had been looking for a reliable & professional shipping centre in Ajax and tried THE UPS Store. Now it’s almost 1 year and they do an AWESOME job. They are personal, professional, sincere and with suggestions for cheapest shipping ideas to different continent’s. Thanks for your great support. ?
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March 2024 by ryan matthews
Very professional and good service at this location, all of the staff are very friendly and professional and I appreciate their willingness to help and accommodate me. Would highly recommend this location to anyone!
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January 2024 by Yev Moroz
Every time I go here, I feel that I'm welcome
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December 2023 by David
When you call the store, the clerk who answers hangs up on people. Very rude and unprofessional. Low class for sure. They probably will be working for minimum wage for a long time. I would avoid this UPS, any other store is fine.
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December 2023 by Paul Swaby
Absolutely awesome! Team always keeps me updated on packages and is a pleasure doing business with! I highly recommend using this location for your delivery and printing needs!
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September 2023 by Alex Cermeno
good customer service and passport photos available
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August 2023 by Dav Har
This store has the most amazing owner and staff with excellent customer service. I have been there to take photos, ship items, and print business cards, and the experience was more than I could imagine or than I bargained for! My day was always made better for doing business at this store, and I highly recommend it.
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August 2023 by Subi Vaid
Great customer service and their turnaround on my print jobs are fantastic. I used another print shop in Pickering before but these ladies are seriously the best. Highly recommend!
