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December 2024 by Shawn B
I came here to buy jeans. I had help from an associate who grabbed my sizes and styles for me. There was a promotion for 2 pairs. Upon getting to the cash I realized one of the pairs of pants were stained.
They did not have another pair in the same style in any other colour. Clearly, trumped up to luck. But to be helped one on one by an associate, sent to try them on only to be disappointed at cash with zero solution offered…. I have to say I’m leaving here today very disappointed and empty handed after a 2 hour drive.
I’d quote bad customer service but there seems to be more at hand, poor quality control and floor inspections for damaged merchandise. A customer should never leave your store empty handed when prepared to make a purchase, a solution should have been offered
Clearly conversion and customer satisfaction isn’t a big deal to their sgm. Is it not the job of the receiver doing shipment to look over merchandise for exact issues like this?
1 star.
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December 2024 by Maya
Some good sales can be found. Got my first pair of levis recently.
My advice/tip
jeans here, have a lot of different styles, and although two styles might seem the same, there is a nuisance difference that makes or breaks how the jeans will fit, depending on your body type or preference.
I recommend levis jeans
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October 2024 by Jeff Good
Came in and bought some pants on Sunday afternoon, but my wife didn't like the fit of one pair. Checked their website and it says "Closes at 6pm." I arrive at 5:45pm and the doors are locked. Staff are milling around inside but won't unlock the doors: they're having some kind of party. For my wasted time and extra trip, not to mention the crappy customer service, they get 1 Star.
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October 2024 by Michelle Huang
I love this place, I guess I went there on a right time of sale. I haven’t bought Levi’s for a decade. The young guy named John, who was very kind and helpful. He helped me to pick 12 items on a very very good price for quality and stylish jeans for my family. My son and myself absolutely love the ones he recommended for us.
Great place, great people.
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September 2024 by Brig desouza
Great selection, still pricey even though it's an outlet. Staff are friendly and helpful
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April 2024 by Olga* K
Your hours of operation are incorrect
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February 2024 by Matthew Lepelle
Always such a pleasure to get my jeans here! The staff is so welcoming and helpful!
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January 2024 by Daniel Leonardo
Terrible customer service. Came back a week later with a belt broken after 1 evenings wear and was told to call their warranty department... Refused to exchange or anything
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December 2023 by Shannon V
Nice well lit store offering clothing apparel for both men and women in the Levi's brand. Although this is listed as an outlet store, I found that the prices are regular. This is located in a shopping plaza with lots of parking.
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December 2023 by C A
Staff were amazing
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September 2023 by Tania Paul
Great collection! And gem-like customer support at store.
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September 2023 by Naveen Vasireddy
Worst customer experience and they won’t trust the customers and honour it
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June 2023 by John Deller
Great selection of jeans. The staff are awesome. I never caught the three women's names but they were all friendly and helpful.It was my first time going to this Outlet and first time going to this outdoor shopping centre. Decently priced as well. You can tell these women enjoy working there. I will definitely go back.
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June 2023 by Elisabeth Rauschkolb
Was estatic to finally find a pair of WHITE jeans!
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May 2023 by Mohammad imran
Above and beyond service, Corey the sales associate was patient to bring unending numbers of jeans till i found the right fit. Very helpful