Walgreens, a popular pharmacy chain, has faced some mixed reviews from its customers. While the 24-hour locations have been praised for their efficient service and helpful staff, some customers have expressed frustration with long wait times, lack of staff, and poor customer service. One customer noted the need for more employees, stating that this would solve many of the store's issues. Others have experienced long hold times when trying to call the pharmacy, with one customer waiting over an hour and a half before giving up. However, the drive-thru service has been commended, with one customer able to quickly pick up their prescription. The store's pharmacy has also received positive feedback, with a first-time customer praising the great experience and the helpful staff. Another customer, who was going through a difficult personal situation, was particularly grateful for the kindness and understanding shown by the pharmacy technician, Dalton. Despite the overall positive experiences, some customers have reported encountering staff members who seem disinterested or unwelcoming, particularly those in casual attire. One customer noted a lack of eye contact and acknowledgment from a young cashier, highlighting the importance of good customer service. Overall, Walgreens appears to provide a mixed experience, with the pharmacy and efficient service being praised, but the need for more staff and better customer service being areas for improvement.
Told me my meds would be ready in 1.5 hours, i show up and she tells me another thirty minutes. I told her no, they told me 1.5 hours TWO hours ago. Tech then told me to drive around the building and come back so she could help the people behind me. Absolutely ridiculous and inefficient pharmacy.
October 2025
This pharmacy is terrible. They never answer the phone. Have waited on hold 45 minutes or more multiple times and just eventually had to hang up. Good luck if you need to talk to them.
October 2025
Been on the phone over an hour just trying to ask about my prescription
