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October 2023 by In D.
We tried to trade the mattress out about 30 days after we bought it, but we were talked in to giving it the full 4 months to get used to it. We got the purple hybrid mattress with adjustable base. The remote on the first base broke so they did replace the base and remote. The mattress is ok, but I think we could have saved a lot of money and just bought one on amazon. It is already sagging in the middle. Save your money and buy somewhere else. This was very expensive and not comfortable at all. It really is not an improvement over our 10+ year old mattress.
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September 2023 by Bryanna Preston
Micah & Bernie were amazing!! They answered all of our questions yet giving my fiancé & I privacy to talk about our options. Not pushy at all! Such a great experience!
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September 2023 by McKenzie Doe
Micah was so friendly and helpful! Helped us find what we were looking for without feeling like he was just trying to make a sale like some other places do. Would definitely recommend him to anyone!
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September 2023 by kaleb ward
My wife & I came in with the intention of buying a purple mattress but thanks to Bob, we found something much better. Bob is extremely knowledgeable, customer oriented, and personable. He made it a priority to truly inform us about different mattresses & it was apparent that it was more than just a sales pitch. If you’re in need of a new mattress, I highly recommend Mattress Firm & Bob.
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September 2023 by Kaitlyn Kilburn
Bernie and Micah are so nice and helpful! Bernie could name off stats while Micah named off rates! Lol We went to brick and morter after trying two “online/ship only” brands - a DreamCloud and PuffyLux! Although both brands are good - their trial period along with return process was nice - it just didn’t fit me or my partner. It also doesn’t help that we both sleep a bit different so he likes more plush while I like more firm but we also don’t want to spend $8K or more! We’ve researched and searched and finally stumbled in for Labor Day just to get an idea of options. They were so kind and knowledgeable on the products and good for suggestions when we liked something to suggest similar options for a different cost. I would recommend anyone who’s hesitant but needs a mattress or even new base for mattress, to come see these guys! They’ll make you feel right at home! ?
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August 2023 by Laura Meaders
The salesman was wonderful and understood what was needed for my disability. He made good recommendations, and it didn't feel like he was trying to upsale. It was overall a great experience.
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August 2023 by Phadrea Scott
We stopped by to browse. Robert and Bernie were super friendly. Robert was the one who helped us. We enjoyed visiting with him, and he was very knowledgeable about the various beds. Great customer service. You won't be disappointed!
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August 2023 by les reynolds
Robert was very friendly , and knowledgeable about the different products in the store. My brother told me that the Sleepys mattress he bought was comfortable, and had firm support. I tried the Queen Hybrid Firm , with adjustable frame , and liked it immediately.
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August 2023 by Peggy Goodson
Bob was friendly and knowledgeable. He gave us a great deal on a mattress and mattress cover and he’ll give you one too.
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July 2023 by Melanie Neal
The first question I asked is if MF delivered to our address. I was told yes. After an hour of picking out a mattress and paying I was told they didn’t. I was also told I could pick out a complimentary pair of sheets and after I did I was told they were all out of stock. I won’t shop at MF nor recommend anyone after this experience.
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July 2023 by Mike Pilcher
Robert & Bernie were great. Super friendly, super helpful. We got what we were looking for & enjoyed the conversation in the process. I highly recommend this store.
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May 2023 by Natalie Evans
Joseph was GREAT!! Great customer service! He guided us to exactly what we were looking for!!
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April 2023 by Benjii Stevens
Crystal was amazing!!! She was extremely helpful and listened to what we wanted and didnt try to push something we didnt want on us. She made the experience so much better!! 5 stars for her outstanding customer service!!
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April 2023 by Deanna Agee
Very helpful, friendly, convenient location in Yukon. I went to get a mattress cover. Great quality and even better price!
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April 2023 by Nicole Nelson
Micah was very helpful and very kind in our search for a new mattress for our teenage son. Answered all our questions and provided great customer service for what we were looking for. Highly recommend giving this store a try for exceptional service.
