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January 2024 by Jana Marion
Damoi was a great help, he actually fixed my account and got everything straightened out. The person I talked to before him did absolutely nothing. Thank you to Damoi for figuring out the problem and getting it resolved.
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January 2024 by Mia Major
Had to call customer service today to update my autopay method and Shoyan was super helpful, quick, and efficient! Very polite!
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December 2023 by Matt H
I had a mobile business (cargo trailer) that was stolen from this location last Christmas. It was a devastating blow to my and my family's life. There is zero security here. Zero accountability. The thief just put in a code at lunchtime in broad daylight, took their time breaking all the locks off my trailer, hooked up, and pulled away. This company then continued to bill my credit card for 6 months or so after (knowing that I had nothing there and claiming I didn't cancel) . I canceled the day I discovered my business was stolen when I contacted them. -5 stars for taking advantage of the little people. WARNING. If you put your stuff here, it has a VERY HIGH chance of being stolen.
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December 2023 by Michael McMillin
Tamoya was very helpful and got my new storage unit setup quickly.
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November 2023 by Luis Larracuente
It's a typical storage facility except everything is done online or over the phone. There are no personnel on property to talk to if you have an issue. Doesn't sound like much of an issue, til you can't make an online payment cause it won't come up, you call in the payment on the automated system. Sounds ok, sounds good til the automated system doesn't process the payment and you find out when you get a late payment notification. We'll now your only option is to have the payment manually entered over the phone ($8.00 for that) and you get charged a late fee as well since their system didn't register the payment. Mind you typically I pay a week to three days before the due date. Now this system error issues go on for 22 months and they opt to raise the rent, but none of the issues were resolved the only answer we got was they'll get it fixed. Upon moving out they had the nerve to send me a message hoping I'd rent from them again.... not in your life especially when the only answer I got was to adjust for the location, on-site personnel (of which they don't have any) system upgrades (never seen any as they never resolved the issues up and to including when I moved out 11/21/23. I rented a larger unit for less at a manned facility with working online access, if there is an issue there is someone at the office to assist. Stay away it's not worth it there are better storage facilities.....
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October 2023 by kay mason
Will I tried to pay on phone service for two days. It was not going through. So I had to call and talk with someone and he checked and said they were having trouble with the phone system for pay. So he took my card and it went through. I did not want to get late charges and if I wouldn’t have called you would have charged late charges. Not my fault your system is not working. It should say something when you call or give a confirmation number. But he fixed my problem for now. And was a very nice person. He is a keeper. Thanks
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October 2023 by R L
The sales guy that I made the reservation with had me unloading a 20ft trailer through a walk in door and 100ft hall, but when I called their 888 a very helpful and kind little lady named Kim hooked me up with a outside unit and paitently stayed on the phone until I located the unit and was satisfied with no further questions. There are still good people that care for more than just a check.
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August 2023 by Jesse Mata
I received a call on 7/31 from Petrona, asking me how my move in experience was. I explained that I haven't moved in yet, but looked looked forward to visiting the facility on 7/31. Thanks for the courtesy call.
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August 2023 by Stephanie Rounsaville (San.is.my.answer)
Roshawn was super helpful setting up rental and explaining everything. Had trouble with my gate access but called back and got a temporary access code.
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August 2023 by OKC TrainingClub
Roshawn was extremely helpful while we tried to fix my problems accessing my scoping. Courteous, friendly and easy to understand!
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June 2023 by Jennifer Bergsten
Adda was amazing and helped me get everything taken care of. She was super friendly and did not take up too much time with helping me pick my new unit. Thank you.
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June 2023 by C Bones
Good people. Fair rates. Adda is a very friendly customer service rep.
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June 2023 by Anthony Bell
Thanks to Dean I am satisfied with SpareBox.Respectfully,
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June 2023 by Judy Clopp
DeanWas very helpful, nice, professional and efficient.He corrected some mistakes made by the previous employee. Thanks to Dean I am satisfied with SpareBox.Respectfully,Judy
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June 2023 by Mistic Shade
Horrible place! They do nothing but lie and cheat people! Do not rent a unit or buy a unit from these people!!
