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December 2023 by Sheila Taylor
Have had to come here 3 weeks in a row to try and get access to accounts. Now they say we need a appointment!!! We live over a hour away. Time to look for a new bank!!!!
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July 2023 by Brad Allen
What kind of bank does not let you come in? Locked doors during business hours and employees just ignoring you and trying not to make eye contact. I’m done with BOA.
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July 2023 by Gary Williams
Second time this month I have attempted to take cash out of the ATM and it only allows $100 bills to be withdrawn. Customer service inside the small bank always acts like you’re disrupting whatever she is doing. Sorry I interrupted your sudoku game or whatever you were doing.
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June 2023 by John M.
This bank makes you want to leave Bank of America, borderline refusal to get cash out of your account and the worst customer service. don't even know why this bank is open
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May 2023 by Jessica Ross
If I could give zero or negative stars I would. I'm so unhappy with this branch. They should close it or get people in there that really care and are knowledgeable about their banking system! Just went to withdrawal some funds. The lady gets my license and my last four of my social and then tells me they have to send a code for verification. The code would have been sent to my brother's phone whose a shared account owner and cause his number is listed as primary. So, because I wouldn't get the code to my phone when it's sent.....they can't help me. So I ask, if I log into our account and change my number to primary (cause it was in there, but as secondary)and change his to secondary, would that work and I would get the code.They said no. It would take several days to update.. Now it was a woman and man telling me this. So, they say sorry and basically that's it. I leave feeling embarrassed....long story short....making your cellphone number primary on your shared acct is immediate and can be done right away..I got our funds from another location. A better location. The location on Cornwell in Yukon is not a good location!
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May 2023 by Gurdit Singh
Very bad I m truck driver I’m coming to deposit my check but bad luck for me this place have only drive thru option
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April 2023 by Josh Hudson
Says open at 10:00 AM on the door. Place is a ghost town at 10:15 AM. No sign or notice displayed saying why. Probably too busy counting the money collected in fees from customers.
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March 2023 by Michael Fielding
Sign says, “Drive thru only.” After ten minutes of waiting in line, “ drive-thru is for members only. We have a sign. You’ll have to go to the lobby 15 miles down the road.” Wish I could convey the look on this ladies face when she said it.
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February 2023 by Frank Higuera
I've been a member for over 30 years, but for the last few years I know that I have only been a number. I couldn't cash my checks because I didn't have enough money to cover the amount to be cashed. My balance was only about $200 short of the check amount. There is a few reasons why I don't keep more money in this account. It does have to do with past experiences. I called customer service to check on this rule or regulation, I explained the situation. At first I was told that there shouldn't have been an issue with cashing my checks. I was put on hold for a few minutes. Then I was told that it was up to the discretion of the cashier and the office to weather they cashed or not the checks. I have never written a review before, I just don't think this particular office is doing enough to keep their numbers/menbers. Office at Cornwell Ave in Yukon ok.
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September 2022 by Mark Lenhart
Worst banking experience of my life. Their hours of operation are unacceptable for anyone wanting to do banking (10am-4pm Mon-Fri). Drive thru not open. One older lady is apparently the only employee, which has the worst attitude that I have ever seen in a business that deals with the public. Why in the world is Bank Of America not capable of fixing this?????Based upon the other reviews, I am not the only one. The only outcome will be a canned response. TRUST ME, FIND ANOTHER BANK!!!!!!!
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September 2022 by MARTA LEE
Sadly after banking at this location for over 40years I would not recommend this Bank at all. Wonder now much longer they will be in business? Worst customer service I have ever experienced these last couple of years. I had hoped things would get better and was trying to be patient and understanding during the pandemic only to observe Bank of America getting worst They have cut back on hours and now are only open a few days a week and not consistently, so it is always a guess as to when they will be opened. Now that they have permanently closed the drive-thru it isvery inconvenient to even try to do business with them.
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March 2022 by Kolt Byerly
Absolutely terrible. Thieves. I deposited $500 cash, the machine malfunctioned, I filed a claim, and they only “found” $158 of it. Will be going there in the morning, filing a police report and sueing if I have to.
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February 2022 by unsafefuture4u hi
Would give no stars if I could. Went today to the drive thru and was told to go to another location to get cash. What is a bank for but to be able to have access to your money??? She finally gave me cash from the wrong account (checking when requested savings withdrawal) she was rude and was obviously not paying attention to customers. Horrible experience. Have been with bank of america for over 20 years and expect better service.
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January 2022 by Larry W Newcomb
Other Bank of America's open inside, why do u all have to be any different? Less than 1 star if i could. First impression tells me never to stop here again. Lady at drive through was very rude and condescending.
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January 2022 by Zac M.
This place doesn't deserve to be open, not that they would open anyways, because they've been closed the last two years. Why, as a long time customer of BOA, do I have to drive 30 minutes inner city to do anything with my account when there's a location in my town? Bank of America is garbage. Everyone is better off banking with a credit union.
