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August 2021 by Lisa W
No one is ever at the office since new management took over. Went today and the gates wide open in and out. Poor security in my opinion. Get to my unit and there’s a different lock than I put on it and my account is up to date. About to get really upset. They’re slow to call back also when you leave a message, because there’s no one on site like they’re supposed to be! When you pay every month you expect quality service, this is pathetic!
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February 2020 by g fletcher
SUPER SERVICE, CLEAN, FRIENDLY ... Don't grade them when one Manager has to be at Doctor. Facillities and gates still function. Competitive Prices or BETTER
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November 2019 by bubba zardoz
Won't return calls. Have attempted to make contact for past 3 days
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October 2019 by Nicolas Mitchell
Best storage on the west
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June 2019 by D Oneal
Clean place, good security, and nice manager.
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April 2019 by Jodee Walker
Have had great service with old management and awesome with the new Lady :) So helpful and great communication.
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September 2018 by Jeff Roberts
I would give a 5 star rating but with the new management (employee) it has gone down hill. Since the new manager has taken over... I have rented 3 additional units and have to personally clean out 2 of them. Not to mention they are no longer open on Saturdays and during the week "if" she is in the office she may answer your phone call. If not she may return your call within 1 to 3 days if you leave a message.
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September 2018 by Lynn Jarboe-Jones
Very friendly and personal.
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June 2018 by K. Lynn J.
Since gentleman retired the new manager is never in the office (I stopped in there 6 times last month and not once was office open) I am now stuck paying late fees. I'm already looking for a alternative to this place. I don't want to lose my stuff because of poor business practices. The new manager was rude when I mentioned the numerous times I tried to pay she said "I'm sorry it doesn't work for you" I guess its crazy to expect a business to be open mon thru Friday 9-5. Heck even if they close for lunch would be understandable. I DO NOT RECOMMEND THIS PLACE.
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November 2017 by Jeni Jeni
Have had a unit over a year and no problems at all. Very helpful and nice staff that have helped me out when they didnt have to and most other places wouldnt have. Good honest people. Prices are also lower that most any around. They stay pretty full so if they have a unit open take it. No need to shop around. Been there, done that already.
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September 2017 by Gregory Lhamon
Good storage unit
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July 2017 by Toby Rodgers
Units are always kept up and clean good maintenance good people
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July 2017 by Tim Ogiela
Great people and good prices. Easy access.
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May 2017 by John Vanek
Best mini-storage I've ever used. I had zero issues in the 2 years that I had my unit there. The only deduction I would have is the 'limited' gate hours. They are from 7a-9p most every day. Usually not an issue, but there were a couple of times that I wish it were until 10p instead. But if you're in before closing you can still get out afterwards. Very fair on pricing and management is very friendly. BTW it is not the same people who own/operate Eagle Crest on Council Rd.
