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December 2023 by Billy Jackson
Terrible new bank!!! AVOID AT ALL COSTS!!! Absolutely the worst banking experience ever. Taking my business elsewhere. Didn’t know that the worst bank in the world would buy Bank of the West. Went in twice to add someone to my account, first time someone was on lunch and they couldn’t do it (it was 2:30pm,lunch?). Then came back at 4:55and they refused to help me, said they were closed, but the sign says 5pm and the door was unlocked. Avoid them at all costs!
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October 2023 by Emily Shelton
Don't join! I can't emphasize this enough they are the worst bank ever. They put random flags on your account and you spend days clearing it up and then the next day you have to start over ...I can't say it enough RUN THE OTHER WAY
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January 2023 by Nicole Whisenhunt
Love the staff and this Bank! ❤️
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March 2022 by Margo Young
Wish I could give ZERO stars. Reconsider other options than this bank. Could not handle a case of SEVERE identity theft and the best solution for this was to close my account. Did not offer an alternate account number or any additional help. And reception was cold and uninviting. One employee was downright unfriendly, and the other one that " fixed " my identity theft at least had a slight touch of compassion in his voice, but that was the only humankindness that I experienced there.
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November 2021 by Cody Strobel
I had a direct deposit deposited into my account which I’m a new account holder. The account was closed due to unable to verify my info, then reopens and now my money has mysteriously disappeared. Now they say my employer requested the send back of my funds. I’ve so spoke to my employer and nothing like that happened. Nobody can give me an explanation of what’s going on. I need my money and I’ll be calling my lawyer on Monday and reporting them to the BBB. I need answers and they act incompetent. Never bank here again. I feel like something fishy is going on
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September 2021 by Carmella Candy
It is Friday 4:15 and they closed early at 4pm. I need 1000 cash from my own bank account and I cannot get it. Their website says they close at 5pm. The atm will only let you take out 500.00. Do Not bank with these people. This is just one of many poor experiences I have had with them.
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August 2021 by Margo Y
Wish I could give ZERO stars. Reconsider other options than this bank. Could not handle a case of SEVERE identity theft and the best solution for this was to close my account. Did not offer an alternate account number or any additional help. And reception was cold and uninviting. One employee was downright unfriendly, and the other one that " fixed " my identity theft at least had a slight touch of compassion in his voice, but that was the only humankindness that I experienced there.
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July 2021 by El_Bino_Burrito _
Don’t even try to call their customer service hotline no one will answer for hours if not at all
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April 2021 by Austin Greer
If you are considering banking with the bank of the west, I want to seriously encourage you to reconsider. I had Bank of the West for three years. The mobile banking is lousy. There have been times where it was five business days before some of my checks have gone through on my account. I don’t usually have that long to wait with bills. Another thing is their overdraft protection. It really isn’t protection. When your account doesn’t have sufficient funds for a transaction, it will protect you from overdrafting from that transaction, however, you will immediately get a fee between $30 and $35 from them. So your account will likely be over drafted anyways. They are very merciless when it comes to overdraft. If you are over drafted, you will most likely receive another $35 fee the same day. They don’t really give you time to fix the issue. All in all, there are much better banks out there.
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March 2021 by Kenny Brooks
An employee by the name of Raquel Konyves exemplified what a bank teller should be. I came in to deposit money into my account, but the total I gave her was very wrong. She made nite if it and informed me that I gave her an amount much less than what she counted. There are still people in this world that have integrity. She should be working in the corporate office! Thanks so much Mrs. Konyves for your professionalism!!!
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March 2020 by Austin G
If you are considering banking with the back of the west, I want to seriously encourage you to reconsider. I had Bank of the West for three years. The mobile banking is lousy. There have been times where it was five business days before some of my checks have gone through on my account. I don’t usually have that long to wait with bills. Another thing is their overdraft protection. It really isn’t protection. When your account doesn’t have sufficient funds for a transaction, it will protect you from overdrafting from that transaction, however, you will immediately get a fee between $30 and $35 from them. So your account will likely be over drafted anyways. They are very merciless when it comes to overdraft. If you are over drafted, you will most likely receive another $35 fee the same day. They don’t really give you time to fix the issue. All in all, there are much better banks out there.
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December 2019 by TL Bailey
Worst bank ever and do not trust them
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June 2018 by Matthew Moreillon
Tried to charge me $7.50 to cash a pay check one of THEIR members issued. Reprehensible. Do not under any circumstances bank here.
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May 2017 by April Bell
I 💘 bank of the west
