The Walgreens at Utica Square provides good and excellent service from professional staff, with visits that keep customers happy. Specific pharmacy team members have received high praise for offering the best customer support, taking time to resolve issues with prescriptions and computer records, and providing clearer explanations about medications than doctors or nurses. Their helpful and attentive approach makes customers feel valued and heard. Some pharmacy assistants are noted for remembering customer names, making the experience quicker and easier while creating a personal connection. However, this location has faced challenges for a number of years. It is a very small store with weird and fairly often changing hours. The store is periodically and inexplicably closed from time to time. These operational issues have frustrated some customers, leading them to switch to other locations. There is a sense that people expect more, particularly at this site. While there is an understanding of industry challenges like a nationwide shortage of pharmacists, feedback suggests that new management coupled with an updated overhaul and remodel of the facility would work wonders. Customers note that reinvestment in this location is needed. Despite these ongoing issues, recent experiences indicate things seem to be getting a bit better, with pharmacists being exceptionally helpful in resolving problems.
