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August 2024 by Mary Wells
This location employed the most rude people ever. I witnessed them yell at a lady who was trying to carry a heavy box through the door because she was pulling on the handle the wrong way. When the poor woman was just trying to get in the door. She wasn’t doing any damage. Just plain rude.
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July 2024 by S L
I have been doing business with this UPS store for over six years and also have a mailbox with them. They mail packages for me, make copies, send faxes etc. The manager is a strong person who is honest, confident, assertive and straightforward. Please ignore any negative reviews here from people who evidently can’t handle this personality type. I prefer doing business with people who tell me what I need to hear instead of what I want to hear. The public needs to support small businesses whenever possible because they are the backbone of America. They contribute to the economy, create jobs, and support local communities!
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July 2024 by T Mc
I went to this location at 8a.m. to find out that they needed some extra sleepy time and wasn't opening till 10 with a flier taped to the door all the other locations were open at 8 but not the we need extra sleep after the 4th location here wish businesses actually had to open and close when there suppose to but since this is like subway and franchised out they open when they feel like it
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June 2024 by Peter Capretto
I have personally witnessed this store’s manager berate and scream at customers on at least three occasions while waiting in line. Each time, the customers clearly took the high road and had to be calmer and more collected than the manager. On the most recent instance, it was so bad that his employees were visibly uncomfortable witnessing the scene—doing their best to be professional in an impossible scenario.
The customer service has become so ugly and stressful at this location (3701 S Harvard Ave) that I now drive *much* further across town to other UPS locations if I ever need service.
Looking at the many public complaints about the hostile environment here, I cannot believe the owner hasn’t been formally reprimanded or removed by UPS.
Seriously, if you can, avoid this location. I had pleasant experiences for a short time, but I now cannot support a location that treats its patrons this way.
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June 2024 by rick fleming
Staff and owner are great.
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May 2024 by Julissa Venegas
DO BETTER, GO ELSEWHERE!
The OWNER is a complete IDIOT, he doesn’t have a clue about anything and provided me with NO ANSWERS about my return. Except for “I don’t know, you have a receipt. I’m not Amazon!” with a careless attitude, then laughed in my face. I was surprised to find out that he was the owner after seeing how he handled the situation, and continued to show me he didn’t care what the outcome was for my visit to HIS STORE!
How are you not embarrassed to act like a child and claim ownership of the establishment. To treat people as if they are beneath you and you work in customer service, that is insane, WHY ??
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April 2024 by Steven Jones
Brent is great!
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March 2024 by Llon Clendenen
We use this location a lot; well ran, friendly, helpful employees!
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January 2024 by Cara A. Jones
The clerks at UPS Store show their expertise with enlightenment.THANKS!
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December 2023 by ozone360
The store was clean organized and workers were very nice and polite
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December 2023 by Scott Patrick
This store never opens on-time. Here it is 8:15am, and it's still not open. It's supposed to open at 8am. This store needs to be closed. I urge people to not come here at this location.
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December 2023 by Megan Victory
Never open on time. Very frustrating. Idk who the opening manager is but he comes in consistently 10 to 15 min late, on his phone. He's not rude, just probably shouldn't be charged with opening the store as he is unable to make it there on time in any of the times I've visited this store in the morning.
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October 2023 by Kelli Polizzi
They were very patient and polite.
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August 2023 by David D'Angelo Caldwell
Excellent service and always helpful!
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August 2023 by T G
Fast with mailing, notary always there, amazon returns
