-
October 2023 by Cory Mixer
Ordering process was easy. Top tier communication from the team, as in I was contacted within a couple of hours of placing the order to ensure that the order was legitimate and was what I actually wanted. Once confirmed, there was constant communication throughout the process to update current progress, explain next steps, and to also explain the packing and shipping process. This included photo updates along the way, including one to show the cabinet being loaded onto a trailer for shipping.Once the item was delivered, the team again reached out to ensure that there were no defects with the cabinet, and to field any questions that I may have had about the cabinet.The product that arrived was of solid construction. The kit/skin/covering looked good and was well placed. Everything was mounted well, and all in working order. It even came with some replacement parts, just in case.TL:DR - Highly recommended. The company is very knowledgeable, and does great work. Will order from them again down the road.
-
October 2023 by Fab Tablet
Horrible customer experience, a paralysed store, so slow the seasons will change between order and delivery and totally unable to support its own products. Ordered November and received in April... Few months later, this June 2023 I inquired about printing artwork for the parts purchased and that is how I learnt that they lost the template files for their own item...! Nevertheless I called the store owner JC and he promised to send me file templates shortly. I followed up in July and received new promises about providing me with template file for the item purchased in their store...Early September I followed up again and my mail got ignored for a month and a half before the flaky owner finally emailed me back to send me to another store without a file template. Indeed...of course I will use other stores and I refuse to support a business where they deliberately take customers in hostage during months, freeze my project and end up telling me that they refuse to honor their own promises. Such a shame and such a flaky business ..avoid if you can.
-
September 2023 by Cory Francis
You guys are by far theeeee best arcade company around I ordered my bezel kit last week (8/19) and it shipped fast compared to who originally ordered from that said 3 weeks then kept making excuses to the point where I cancelled and got a refund back unlike these guys (Tulsa Arcades) you get it out fast within a week no nonsense, treat their customers awesome seriously you guys get 10⭐'s from me and I'd definitely buy from you guys again!!!
-
April 2023 by Christopher Neils
Tulsa Arcades is an awesome shop with high quality parts and top notch customer service! I highly recommend them if you’re looking for your next arcade. I’ve done business with JC multiple times and it’s always a pleasure.
-
April 2023 by nicholas chambers
They do excellent work, craftsmanship on point, all around great product, great service after the sell. For anyone that has any issue with there cabinet you need to reach out to the owner JC and he will take good care of you.
-
April 2023 by Chris Neils
Tulsa Arcades is an awesome shop with high quality parts and top notch customer service! I highly recommend them if you’re looking for your next arcade. I’ve done business with JC multiple times and it’s always a pleasure.
-
April 2023 by Cycle World
Great quality products and an amazing staff. the owner really has a passion for this and shows in everything he does. don't hesitate to spend money here, you won't find better customer service anywhere!
-
March 2023 by Jd A
I had Tulsa Arcade build me a custom cabinet (Horror Arcade) and man.. these guys are absolutely awesome to work with. They're communication was by far the best I've ever had dealing with a company. They kept me in the loop 100% of the time and helped me design the graphics for it. If you're wanting a custom machine built that is just flawless then these are your guys! The shipping was super fast and I've never seen a product packaged as well as this machine was. You could have ran over it with a tank and not gotten a scratch on it! Awesome job guys!! FWI, I would post a pic of it if I could figure out how.... Lol
-
March 2023 by Wes S
JC is awesome to work with. He took the time to walk me through his shop, talk through all the options and help me pick a unit based on my budget. We ended up picking a 2 player multicade without any graphics or extras. I am so pleased with how it turned out. It is so well made and handcrafted with every detail in mind.When my son and I came to pick it up, in November of last year, I had to stand it up and we thought we had it strapped down good enough but we didn't and it took a fall landing on it's front side in the bed of the truck - the entire cabinet stayed in tact, I only noticed that something had broke when I got home. The monitor mount was cracked and the monitor bezel was cracked. I reached out to him and he said he could get me a monitor mount and bezel it might be a minute because of the amount of orders he had. Still playing it today without any hiccups. I will be picking up my replacement parts soon. Nobody that has played it has even noticed the damage on the monitor bezel its so slight.Very well done JC.
-
January 2023 by Scott Cordeau
Bought a Tron S Panel Mod on Etsy. I got the 10" version and then bought the recommended photo frame from Amazon. I did not get a download link for the animation so I also bought the SD card from Tulsa Arcades to finish it off. Total cost was $140 for all of it (not including shipping).The S Panel they sent is beautiful. There wasn't a single scratch and it was well-wrapped in bubble wrap. It fit perfectly - seamless. The only issue I had was that the bag of screws I got only had three wood screws instead of four.This mod is expensive but it really adds a very polished look to the cabinet. The animation is well-done and looks fantastic. I spoke to the owner for a few minutes on where I could get the SD card since I couldn't find it on Etsy. He was very helpful and very enthusiastic about his products. I would buy from them again.
-
October 2022 by John Lewellan
I was modding my MKII Arcade1Up cabinet to run RetroPie and needed to add additional buttons. My wife was concerned that the cabinet would no longer look nice after I finished. However, I came across the Tulsa Arcades site, and they had the perfect solution. I ordered a new control panel, their custom Mortal Kombat graphic, and protective plexi cover. It looks amazing. It fit into the cabinet perfectly and used the same holes as the previous panel. My wife admitted the end product looked very professional and better than she could have imagined. I honestly think the new control panel matches the cabinet better than the original. Super pleased with the product, easy interaction. I would definitely do business with them again.
-
August 2022 by Sean F
I ordered the Tron S panel for the arcade1up based on a few positive YouTube reviews. I paid roughly $85 for it which is pretty expensive, but I expected a quality finished product so I was ok with the high price. I received a roughly cut piece of bare particle board that was chipped and the cut edges were unfinished and shown through the black paneling. I also received a separate very creased and wrinkled vinyl sticker that I apparently needed to size, cut and apply myself -- it was not sized right either. Confused by the crappiness of this product, I called JC who explained that the product was likely damaged in shipping and how I could remedy some of their manufacturing issues like the rough cutting (run a black sharpie over it). He took no ownership for the damage and didn't offer to replace the damaged product or make good on it. Nice enough guy, but just excuses... The sticker, despite being wrinkled/creased, went on fairly good but there is a small noticeable area that I just couldn't smooth out because the vinyl had been creased so much before I applied it. The holes in the sides also appear slightly misaligned. I likely will just throw this panel out and go with someone else. If this work was done with so little care and so little customer service, I can't imagine ordering anything substantial from these guys as they don't seem to accept any responsibility for manufacturing defects or pride of workmanship. Real shame too because I thought they were a quality operation based on their videos.
-
July 2022 by Brendan G
Awesome base (riser) for my arcade! Made to perfection!
-
April 2022 by Team Sushi
This place is a blessing for arcade stuff!
-
March 2022 by Rich Peterson
Ordered a custom cabinet from Tulsa Arcades, the end product is amazing. Worth every penny. Had it shipped to Utah, no problem. JC was fantastic to work with. He answered all my questions before ordering to make sure I was making the right choice. He sent pictures along the way during the manufacturing process and asked questions to clarify as well. Once the product arrived he has been great to work with to make sure everything functions as I want. Customer service really is top notch. When it says the cabinet is built like a tank, it is. Excellent quality. Excellent product. Honestly deserves more than 5 stars.
