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September 2024 by James Revels
Tom was great to work with go getting some maintenance done on our windows. He was courteous and very professional. Made sure we was taken care of. Will definitely be requesting him anytime we need maintenance
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August 2024 by Dannie Luckey
Thomas Rivers is your top employer and awesome and efficient
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August 2024 by Lew From Okla
BE ADVISED: MAKE SURE YOUR WINDOW AIR CONDITIONERS WILL FIT IN YOUR NEW THERMAL WINDOWS BEFORE PURCHASING. MINE DIDN'T!! I had already removed the window air conditioning units for the winter. Thermal windows have a larger outer frame/small window opening & my window units will not fit, even a small 8,000 btu unit. My bad for not thinking about this before I had the windows installed. Now I have to buy expensive air conditioners that are specially made for small window openings.
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July 2024 by James Firth
While attempting to clean my thermal windows I nearly removed the bottom panel. I call Thermal Windows and they sent Thomas out within an hour. He re-aligned the window and checked out every other window in the house finding a few more needing adjustment. He was very friendly and thorough and gave me advice on lubricating them which was very easy and beneficial. I couldn't be happier. I've had my windows for around 15 years.
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June 2024 by Kevin GF
I throughly enjoyed my time and experience working at Thermal Windows. Very generous and kind individuals, whom were a second family. Work is interesting and complex. As well as engaging. I would strongly recommend them for their products and work experience!
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June 2024 by Nancy Kessler
Thermal Windows did a great job replacing my windows and sliding glass doors a few years ago, so when I added new windows, i asked for their referral for the construction portion. The combined team, along with my electrician and drywall/paint contractor were careful, well-coordinated and considerate throughout the project. And I LOVE my new windows and the beautiful light they add.
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May 2024 by Andrew Sibley
See a revision of the following review below.
Spent hours visiting the store, then back home measuring 20 windows, then returning to the store with the data and requesting a quote. Waited. Never heard back. Called twice and was told they would get back to me. Terrible customer service. Beware.
Initially gave a one star. Later found out that the salesperson was sick, so not her fault, but rather indicating a deficiency in communication between the phone receptionist and the customer. Subsequently, there has been good communication and the salesperson is very experienced and knowledgeable, giving me confidence in the company. Five stars so far. Am ordering, and will update after the windows arrive.
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January 2024 by Jim Bitner
We bought Thermal windows as per the advice of our builder. We have only had issues with all larger opening windows. Currently the kitchen window is all but impossible to open. but it closes easily. The internal tensioner tension is set wrong. The guest bedroom window has come off of its track, and would not function as an emergency egress in case of fire. The window was damaged by people from Thermal windows when they were here and left suddenly, stating they were called to an emergency at another location. They did not report to us that they had damaged the window before they left. Thermal windows all of a sudden became very attentive after we posted a poor review previously. But now they have not gotten back to use after we have reported issues with the bedroom opening window and the kitchen window after three weeks of reporting it to them. The pictures below, are pictures taken this morning. This is ice on the windows that has accumulated with the current deep freeze. Thermal windows claims that there is a thermal break between the outside of the inside. This is how effective the thermal break is! We have ice accumulated on the metal surfaces. We may have to pay for new windows from Anderson or Pella who make a much better window. Buyer beware!!!
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November 2023 by J.R. King
I had Thermal Windows make the windows for the house I live in 10 years ago. Custom made. Price was great and windows fit perfectly and I’ve had no problems.Last year I had to gut a house and remodel so I could sell it. I had seem these ads on television from a major window maker and install company. A salesman came out, gave a sales pitch .Before he left he gave me a price over $33,000 to make and install the windows.I then called Thermal Windows. For less than 1/3rd of the price from the major company, I got custom designed ( by me ) windows delivered and installed. And these are not plastic or “composite “ framed windows. They are aluminum and glass. And they fit perfectly.I will always recommend Thermal Windows.But give them plenty of notice before you need your windows. There is a waiting list.
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October 2023 by Elsa Mazzucca
Thomas did a fantastic job!!!!
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October 2023 by B. David Richardson
excellent service, excellent product, 100% satisfied
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September 2023 by Greg Marcella
Team,First thank you for all your help getting my new storm doors, we love them. Second, I wanted you to know what a great job the installers did. They were very efficient, professional and after re-measuring did not need to re-trim my door jams. The two installers seemed to work very well together and were very business like, just got it done and cleaned up as the went along not leaving me a mess, which I appreciate. Really, the installers can make or break the experience, and these two really do a good job representing your company. The entire experience from start to finish was second to none.
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August 2023 by Randy G
We had all windows and one door on our house replaced. Thermal’s prices were better and we liked the idea of keeping it local. Communication of the hows/whens/wheres/whys was very good throughout the install. Thermal took care of every issue we brought up during and after install. We highly recommend them.
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August 2023 by Kenneth Richardson
We recently had 2 installations completed by Thermal Windows and in both cases the installation team were on time, professional in how they completed the job and left no trace behind. They were excellant in communicationg what they had encountered and what they had remedied for each window / door install. We would highly recommend Thermal Windows & Doors for you next project.
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May 2023 by Pat Patterson
Great windows!! Install team (of 2) Did a very though job from setting the windows to insulating with spay foam and fiberglass insulation. They even did a great job on matching the mortar around the outside. Amazing how much sound from outside is blocked! House stays way more comfortable temperature wise. Next door neighbor had her windows replaced by the Big name co with the long infomercial's And paid 3 times what I paid!!!
