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April 2024 by Rejuvenating Rhythms
Shelby was very kind and was helpful answering any questions I had regrading the move in process, this was over the phone after i filled out my application, just an FYI for anyone who is wanting to rent here.
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August 2023 by Deman
Management is difficult to deal with, they have a- "Do it our way or lump it" with regards to payment. They won't allow payments to be hand delivered. Would not recommend at all. They only allow recurring payment automatically or use their payment portal which sucks. This place was bought by some big group and changed all the terms of the leases which included either you carry your own insurance or mandatory purchase of theirs at their price.
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March 2023 by Doug Deaton
First it rained and our unit leaked and ruined a bunch of our stuff. Then our storage was broken into as soon as we we late on a payment and the theif put there own lock on our shed after they took all the tools.
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April 2022 by Swamp Rat
You can only access your belongings on their time.
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March 2022 by sabrina Cozart
Don't do business with them!!!!!!!Our unit was broken into 2 weeks before Christma and everything was stolen! Including a urn!
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February 2022 by Casey Cozart
Went to our unit on 12-11-21 no problems, returned 12-18-21 to discover that we'd been robbed. Called the answering service and reported it to the police. Told arborstone to cancel our contract. 1-1-22 they took January's rent from my account and said I had to send pictures of the unit cleaned out, so we returned again to find that a padlock had been placed on our unit, the unit next to us was open and in it was a couple suit cases of my wifes, called the police again and made another report. The officer informed me that the unit next to ours had been broken into a few days before and that somehow arborstone doesn't have the security footage. Had to wait until the 3rd of January to finally get ahold of someone to get told they didn't put a lock on it and to cut it off. Cut it and found our unit was full of someone else's stolen stuff. Will the 'maintenance guy showed up and between his story and the woman in the office it sounds like they are or they know who is breaking into these units.15 years of work gone, gun stolen, even took an urn with my wife's best friends ashes. I even videoed our situation it's on YouTube. Horrible business they run and hopefully they end up getting caught.
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February 2022 by Janet Coffman
I rented a storage at arborstone, my stuff wasn't even there a week when it rained and runt a bunch of my stuff and then 2 and a half months later my storage was broken into they didn't do a thing about either incident! Not happy with this place!
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January 2021 by Dalton Haire
my experience renting a storage unit from harborstone storage has been so bad that I wouldn't suggest renting from these terrible people to my worst enemies. I paid over $100 for a unit that has a garage door opener and keypad entry that only worked once when I was checking out the unit and bringing a car load of my stuff that I put in the unit which was me and my deceased father's most important belongings. I then borrowed my employer's flatbed truck and loaded everything I
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November 2020 by Nichole Stroh
This place is horrible ! Staff is rude! There's trash everywhere! They red locked my unit when i wasnt even late on payments!
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November 2019 by Lynn Grummitt
also a flea market.good prices. lots of stuff to see
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August 2019 by Mike Cool
Secure Clean easy access every thing my family would need.
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August 2019 by B Green
Convenient location. Easy to work with.
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June 2019 by kiwigamergirl wow
Always answers the phone or emails never rude and so very friendly. Brittany is beyond amazing with customer service.
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April 2019 by Brandon Mills
Great place!! Management is VERY quick to respond with great customer service. I would highly recommend this storage facility!
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April 2019 by Kyle Jackson
Great facility and responsive management!!! I highly recommend this place.
