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May 2024 by Jj Teevan
Place is a joke. My wife and I ordered a piece for our place. Nothing from multiple emails sent out to Sooner. Contacted the BBB. They attempted to get Sooner to answer nothing.
Hello All,
In this world today all we have as humans is our word. When that is broken it hurts. However, we all need to realize including myself. We all make errors in life. I had a great conversation with Andre this morning. Awesome man and is only one person. Give him some time to fix things. With this said Andre held up his word, I will hold up mine. I contacted the BBB on my lunch and explained that Andre and I spoke and cleared up everything. Rating 5 stars for Andre and his excellent work.
Thanks
James
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May 2024 by Dustin Wann
I placed an order on April 2nd. On April 10th, I received an email my item was refunded with no explanation. I sent two emails (April 10th, April 24th) inquiring what happened. I haven't heard anything from anyone.
My first dealings with this company would have been 5 stars, ordered an item and it got to me quickly.
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February 2024 by Brian Wiley
Ordered product 1 week ago. I have no updated info on shipping or my purchase, my emails have gone unanswered, and phone messages have not been responded to as of yet.Update: I have been contacted and the order is being reviewed. Pending update.Update: Order is being refunded, a care package is going to be sent for the inconvenience,Customer service is amazing, they have gone out of their way to correct an error.
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February 2024 by Daryl Collins
This place is excellent I went on a hunt to find a brand of wraps because in my area they don’t get them and to my surprise they were on sale on the website !!! Had a lil mix up with products that were shipped but Andre called me and made sure I got taken care of asap…I will continue to shop here and appreciate the great customers service. ??
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February 2024 by Camden Inman
Customer service is the best of the best. These guys are awesome.
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January 2024 by Jasmine Baker
I appreciate the care that went into packaging my order, ensuring it arrived in perfect condition. Your attention to detail and commitment to customer satisfaction truly stand out.thanks Asad
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January 2024 by Dustin Edgerly
I ordered the nectar collector a month ago haven't received anything besides a confirmation that I ordered it can't get a hold of anybody sent three emails to him called him a dozen times nothing worst customer service ever you won't get your product don't use this company
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January 2024 by Mindy Holler
My online order was having problems but the called right away and helped me They are an awesome company! I will always order from them
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January 2024 by Kevin Lee
Ordered different products from them and got great service each time. Recently had a problem with a product and Andre took great care of it. Highly recommend them. Thanks again for super service.
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January 2024 by Leroy Posey
Excellent customer service, and very helpful. Great folks!
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January 2024 by Alex Jae
I didn't receive part of my order and the buisness WILL NOT ANSWER. I've texted and emailed twice. If you're into getting your money stolen, order from Sooner ?
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January 2024 by Ashley Mcgill
excellent customer service. I messed up the address and the package was sent back, they called and sent out a new one as soon as I got off the phone with them! Hit up Andre for all your needs!
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January 2024 by Tina Brown
I ordered a glass rig and when it showed up the box was damaged and as a result the base of the piece was cracked. I contacted sooner distributor and Andre' resolved the issue promptly and beyond my expectations. Great customer service and Products. Thank you
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December 2023 by Beverly
Great customer service!
Update: Delivery takess wayyy too long ordered over three weeks ago and still havent recieved my order….. I finally recieved my order today and they got my order SO wrong!!! Sent me the wrong flavors, I waited so long for my order just to get the wrong things. I wouldnt recommend this place… go shop elsewhere.
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December 2023 by Huzaifa Ahmad
Nice Customer service
