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June 2022 by David Cameron
In total I have been stood up for delivery on 4 different occasions, had to reschedule delivery 3 additional times because delivery was scheduled for a time we had not agreed upon, and I've had to made more than 25 calls to your office. The customer service manager and the warehouse manager won’t return my calls and won’t call me to help work towards a resolution.
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May 2022 by David C.
The freezer was initially scheduled for delivery on Sat April 23rd. I waited all day at my house and the freezer did not show up and there was no call to inform me it wouldn't be delivered that day.I called and had them on Monday the 25th and was told I would need to reschedule, so I scheduled a delivery for Friday the 29thin the afternoon as I work on Fridays but would be able to schedule a half day. I was not told the delivery timing may not fall in the requested time slot. On Thursday the 28th I received an automated message telling me the delivery was scheduled for Friday morning. I called back and told them I could not be there in the morning and had already asked for a half day at work to be off in the afternoon. I asked if they could deliver it that afternoon, but was told we would need to reschedule to another day, so I rescheduled for Saturday May 7th.On May 7th, the delivery again did not arrive and there was not phone call to inform me it wasn't coming. I called and was told it would not be delivered that day and I would again have to reschedule. I asked for a Saturday slot but was told they couldn't book a Saturday slot. So I again scheduled for a Friday. I again told them that I needed an afternoon slot as I would have to schedule another half day off work. I was told it was a requested time, but was reassured that it shouldn't be a big problem. I scheduled for Friday May 13th, with a request for an afternoon slot.On May 12thI got a call notifying me it was scheduled for Friday morning. I again called the office to reschedule. I don't speak to a person but left a voicemail and told them that I had already scheduled a half day off work to be there in the afternoon and would be unable to be there in the morning as I cannot schedule a full day off work. Despite calling to reschedule, I get a call from the office on Friday morning saying that the delivery drivers are at my house. I told the person in the office that I had called to reschedule and left message. They said I'd have to call on Monday to reschedule for the next week.On Monday May 16th, I called to reschedule. I had to call 3 times that morning before I could speak to a person to reschedule. I scheduled for Saturday May 21st.On May 21st, I again was waiting at my house with no call. As I had already previously been stood up on two prior Saturday deliveries I was anxious to see if it would arrive. I called the office and left an automated message to call me back to confirm the delivery time. When I received a call back I was assured that it was out for delivery and I was scheduled to be the 4th stop that day. At about 11:45 the delivery still had not arrived and I called back. Again I was reassured that it was out for delivery and the team was running late but I was stop number 4 and it should arrive soon. At 1 pm I called back and the person this time told me that all the trucks were already back at the warehouse and that I would need to schedule another day.I scheduled for Friday the 27th. The person told me that I could request a delivery time in the afternoon, but it could not be guaranteed. I requested an afternoon slot, but since I cannot take a full day off, I arranged for my parents to come in from out of town to be at my house all day. On Thursday 26th, I called the office on two separate occasions to confirm the delivery the next day and was reassured it was scheduled to come.On May 27th, my parents waited at my house all day and the delivery never came. I called the office on multiple occasions that day and eventually told me they never put it on the truck for the route that day. I eventually spoke to a customer service manager Kim who was rude and told me that it was my fault it wasn't delivered because I had to have it rescheduled so many times. She told me they were probably going to send the freezer back to the manufacturer because I refused to take delivery but It would ultimately be up to the warehouse manager. She told me she would talk to the warehouse manager and would let me know. I called back a
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November 2019 by Tammy Schulte
Do not recommend, very careless and agressive employees bent several dishwashers three times...
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July 2019 by tim crawford
Thank you for unloading me fast and being nice to TQ.
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May 2019 by Karen Rogers
My dishwasher that I purchased from Home Depot was delivered on time and with the best professional delivery two young men who did a great job taking into the kitchen. Load # 9214994 Route 9214994. I appreciate their courteous and professionalism. I will always use Home Depot and their delivery people when I purchase an appliance or any other product that needs delivering. I apologize for not taking the survey over the phone. So I give the two young delivery personnel a high "5".
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May 2019 by Leea H.
We bought a washer through homedepot and it was delivered through Linn Star. NEVER AGAIN, the entire experience made us regret buying the washer in the first place. We never got a call saying the delivery men were on the way, so they showed up at around 8:30 in the morning and everyone was asleep, and then since there 'wasnt a clear path' they couldn't deliver the washing machine. The delivery man in charge then gave us 10 minutes to move an old washing machine (they were paid an extra fee to move and take away in the contract but okay) and our dryer or they would leave. We didnt know about the 'clear path policy' but it all could have been avoided by a simple 'we're on the way etc.' Call.
