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April 2024 by Honeycomb Westernsunshine
If there was a zero rating I would give it! I went to pick up my ring and I politely asked the lady if she knew of any transitions I could do for my man as we women wear a ring I wanted to do something special for him like buy him a piece of jewelry or something. She straight up the most rude tone says to me "Well here in America the women wears her ring." And says it in such a way like I'm stupid. I held back my tongue and knew I would never be going there again .
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March 2024 by Hayley Valencia
Annette needs to work on her customer service. Took my charm bracelet to get cleaned that I haven’t worn in years and decided to start wearing again. My name on the account is my maiden name and I wasn’t sure if it was my maiden name or my new last name and she was rude about it. Then I was asking her if it costs money to add new charms to the bracelet and she was just rude about it questioning if I should be adding charms since I wasn’t sure about pricing etc. just overall a disappointing experience.
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December 2023 by Charles Murby
Loved what I seen
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December 2023 by Jason Avery
Timeless!!!
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August 2023 by Sheri Andreo
Always great quality
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August 2023 by Cindy Boren
I love this store, they have beautiful sterling silver jewelry for all ages and they just added beautiful 14k Gold peices to their line. Their prices are wonderful as well, the staff is professional and glad to help you.
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March 2023 by Courtney
Love this jewelry and this store in particular, the people are so helpful and kind. I didn't receive an online, at home, and they went through the entire process in trying to find it and help replace it. I ended up getting out, however they were so helpful and wanted to make sure I received my items. 10/10! 4 stars because I've had some rude customer service experiences, but overall, very pleased.
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February 2023 by southernbornrebel
Always classy and great personable staff. As Chief Engineer of Woodland Hills Mall we're honored to have them.
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January 2023 by Rachel seaton
My husband bought me a necklace from here years ago around when we first got together and I loved it so much I wore it every day!! After many years the clasp had worn out so we were gonna go get it fixed. Well, we don't go out to the mall that much so we put it in a bag to keep it safe. We ended up moving and lost where we put it in the move. My husband found it a couple of weeks ago and took it in the other day and they fixed it and polished it for free as part of their lifetime warranty!! They also let me know I can go up and get it polished at any time for free. I was so happy to get it back and can't wait to start wearing it again as I use to. It's my favorite piece of jewelry he's ever bought me...except my wedding ring set!! It meant so much because he went out and looked for this for me!! I also love looking around in there and seeing what they have!! Always beautiful!!
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January 2023 by Ji Kim
Sales person was rude and not so professional. I went there today to my daughter's birthday present. When I asked if I can see one of the pendant, she unnecessarily asked me "Do you want me to take it out for you?" Hmmm......이건뭐지?
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January 2023 by Wanda Potts
Super expensive, but they do offer after purchase jewelry care (cleanings) for free, the jewelry is beautiful.... just really pricey.
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December 2022 by Amanda silva
Extremely angry how one of my family members was treated. She came to buy a gift for someone and when she saw something she liked. She asked to see the jewelry. And The woman told her, I can not tell you how much it is because it is too expensive for you. You can not afford it in Spanish. How do you expect to sell anything with rude customer service like that. She works to sell not to judge. Our family buys very often from James Avery so I’ll make sure they stop.
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December 2022 by Virgil Goodin
This is my favorite jewelery store. The staff is so friendly and the men's jewelery is top notch.
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December 2022 by Vic Harris
Always nice going there. Good people to help you!
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October 2022 by Christy Kelly
I took in some earrings I had purchased in the last two weeks that had turned black. Jessica polished them while I waited. They are beautiful shiny hammered silver hoops once again. She explained all the things that could cause them to turn black. I learned a lot. She didn't have to do that while I waited. She could've made me leave them but she waited on me right then. What a thoughtful lady.
