-
August 2024 by Rob Whitby
We just purchased a used sprinter motor home. I took it in to have it checked and Max was amazing. He remembered the van and let me know all the service had been done and nothing was needed. Then he took care of a light bulb that was out. I am a customer
for life.
-
August 2024 by Brian Mendoza
Ask about Mushtaq Ahmed speaks more than 6 languages. He is a very kind person. It explains in detail everything you are signing and does not give misleading prices. If you want a good deal. He could help you
-
July 2024 by Christopher Knapp
The service department here is top notch. I wanted to get my 24 G63 in for a break in oil change and not only did they not flinch at discussing a break in oil change they got me in the morning I called. My service advisor Jacob took care of me and my truck and gave me his number in case I needed anything and even texted me a couple days later just to make sure I was happy. I’ll be honest the service here is even better than Lexus of Tulsa who I don’t have any complaints about. I was sitting in the lounge area and the guys working on my truck even sent me a video showing them working and showed themselves measuring the tire tread, brake pads and the condition of the bushings etc. I couldn’t be happier. This is how it’s supposed to be done. Thank you guys for everything!!
-
May 2024 by Bradley Popejoy
Always friendly at Jackie Cooper! I love seeing all the beautiful vehicles and people ❤️
-
September 2023 by gerald heller
The service advisors here are top notch. I stopped in for an unscheduled visit due to a headlight issue. They were trying to do all possible, but had to order parts. We will see what happens then
-
September 2023 by Parker Magoo
Got my Macan serviced, and Jackie Cooper Imports did a great job as usual.
-
September 2023 by Electric Seth
Best place for service, the shop does amazing work!
-
September 2023 by Nuts Auto
Good place
-
September 2023 by Humberto Gonzalez-Garcia
Jared was the nicest dude!!! Great customer service
-
July 2023 by Florentino M.
PLEASE READ BEFORE DOING BUSINESS AT THIS DEALERSHIP.Timeline of my experience started about a year and a half ago. Turbo went out on my 2020 sprinter van. Jackie Cooper replaced turbo at a cost of about $7000. Everything was good until January of 2023, 7 months ago, when my turbo went out again on the mountains of Arizona, strained for hours. Roadside assistance went ahead and transported my sprinter to Mercedes of Tucson service department. After Mercedes of Tucson diagnosed my vehicle they came to the conclusion that what caused the turbo to pretty much explode and caused thousands of dollars worth of damages was the fact that Mercedes of Tulsa use longer bolts to seal turbo. I spoke with Jackie cooper about the situation and after going back a, forth for weeks came to the agreement of taking responsibility and repair vehicle, but I had to get it transported to their dealership, which I did with a cost of almost $3000, 1000 miles. Once the vehicle got to them, they first acted like they had no idea what I was talking about and that they never agreed on doing anything for me. Once again going back and forth a few days, they agreed on covering the cost of new turbo using the correct bolts this time, but I was to be responsible for a bill of $5000. At this point been frustrated about the situation and really wanting to move forward, I agreed on paying the $5000. 2-3 days after they finished performing the $5000 worth of work, I get a call stating that I was to be responsible for another $10,000 worth of work. So now, after being pushed, speaking with multiple people from the dealership to Mercedes corporate I'm left with 2 options.Option #1: pay us $5000 and tow your sprinter out of the dealership.Option #2: pay us $15000+"$3000 of transport fees, to be able to drive it out of the dealership. And that's hoping there's no more calls with additional fees.This is the type of service to be expected from this dealership!!!!
-
June 2023 by Kathy Smith
I absolutely love the Jackie Cooper service department. They are so friendly and nice. Sometimes, I don't even have an appointment, but they always manage to get me in if I have a problem. They always have a loaner for you, and they get your car in and out quickly. I highly recommend Jackie Cooper imports.
-
April 2023 by Travis Wigal
Outstanding service and gorgeous vehicles. Service department is top notch !⭐️⭐️⭐️⭐️⭐️
-
March 2023 by Kevin Haggard
They are the best Mercedes service experience in the state. Twice now they have been there to help us in an emergency, and they helped on both occasions the same day with fast, kind, thoughtful service and assistance.They're just simply the best.
-
March 2023 by Jared M.
All the websites say they're open till 8pm. Got a text saying my car was ready in service. Drove an hour and a half to set and stare at my car that was done, no bill, warranty work, and was told I couldn't pick it up because it was locked up and couldn't get the keys. If you're not open, change the hours on the websites. It's not hard. You're a Mercedes dealer, get it it together!
-
February 2023 by suan kim
Experienced was not good. Paid 4000 plus but my sprinter noise and problem still remains the same
