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September 2024 by O Dursun
They never have the vehicle you reserve.
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August 2024 by Robert Tucker
The experience was great at the beginning. Car was ready, staff was friendly, but when the car was returned, we discovered we had been deceived, lied to, or intentionally misled. Our rental was paid for by the insurance company because our car was being repaired. The girl who helped us was very accommodating but, as it turned out, was very misleading. She, emphatically, stated not to bring the car back on a full tank. When questioned about why, she said we didn't need to because of the type of rental. We probably didn't use $10.00 in gas, but when we returned it, they charged $35.00. She denied telling us not to fill it back up. That seems to be a way they make extra money by willfully deceiving well-intentioned customers. There's a QT across the street. We could have easily topped off the tank, but we chose to believe in the honesty and integrity of the employee and company.
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July 2024 by Peggi Slane
The staff there is incredible, they make you feel appreciated
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June 2024 by Mike Myers
As with most rental places, it's a pretty bad scam on upcharges. We rented a higher mileage car, it was dirty when we got it but we took plenty of pictures. The car then broke with electrical issues and we had to swap it out, they were trying to charge us for pet hair cleaning, we have not had any pets in the car and returned it in a better condition than we received it, except the electrical issues which is a maintenance problem for them since this car was past it's warranty. Of course the new car we were swapping for was also covered in pet hair and dirty, so we will take plenty of photos and expect the same fiasco when we return this old beater.
In summary take plenty of pictures and document everything. If you think you took plenty of pictures, take 50 more, they may save you a ton of money overall.
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June 2024 by Ryan Salter
Love the car and the prices
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May 2024 by Emily Edwards
Ivy at Hertz on Peoria was extremely helpful and communicative. I had a rental car for a month due to an insurance claim and Ivy called me to set up pickup and drop off. She was so friendly and willing to answer all my questions. Thank you Ivy! The rental car was a Ford Edge, it was very clean and I had zero problems with it.
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April 2024 by Tiffany Muller
Terrible customer service. Manger and employees. Would never recommend.
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April 2024 by Jake Parnell
Horrible. Insurance company booked me a rental. The Nissan ivey rented me was filthy, I said it was ok and before I returned it it was detailed. We paid a $50 deposit and never got it back to waking up yesterday to an additional $61.95 and so now been charged $112 and absolutely no response or answer from hertz. Crooks. I'll dispute it with my bank. Thanks for being crooked hertz
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January 2024 by Sheryl Sasko
Seriously rude talk black man
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January 2024 by Elizabeth Hamilton
Front desk was not helpful at all, they continued to put me on hold and hang up. Very sorry customer service from this place as well as the location on memorial.
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December 2023 by Ken Millikin
Have a reservation for today at 11am and it's now almost 3pm and still waiting for my rental.Hertz used to be the best rental car company, now it's not what it used to be.
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December 2023 by Cherie Blakley
Made reservation for pick-up. Showed up at the correct time. No truck avaliable. Terrible business practice.
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November 2023 by Robert Ramirez
I went to hertz to try and let me pay 5 a day to get my insurance to what they pay basically the manager wouldn't get me a new receipt so my insurance would pay me 800 plus dollars. He. Said he can't do it. I was A .manager for many years I had the authority to fix problems. Hertz would have lost nothing but because of their poor workers I don't get my insurance to pay for my car rental we are talking 100 dollars I was going to pay so they wouldn't lose money. This is the second time hertz screwed the other time. I rented a car I took it back 2 days early they told me management had to approve giving me a refund I kept calling but they never paid me I finally gave up. Hertz is a disgrace to the Rental car business. I'm out over 800 dollars I'm on ss my car was totaled by a driver who broadsided me so every penny I have goes to survive. Too many companies today rip us off daily. Welcome to corporate America where big companies constantly take their customers for a ride.
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November 2023 by Christian Zscheile
Very bad service. Employee did not appear at the agreed appointment (on Saturday at noon). Sunday was closed, then on Monday the car should cost a third more, although it was she who did not appear at the appointment. She was more interested in her food than the customer. We then got a great deal on Budget. Never again. Zero stars
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October 2023 by Lul G
Not enough workers
